Tax Support Advisor — Training & Growth Path

HM Revenue and Customs; Belfast City District; On-site; GBP 22,000 - 28,000; Full time

Job summary

HM Revenue and Customs is hiring a Customer Service Advisor in Belfast. You will be the first point of contact for customers, delivering essential advice and support primarily over the phone, with email and web chat as additional channels.

You will receive structured training, ongoing development, and a clear path for progression while helping customers to pay the correct tax on time and keeping accurate records.

Qualifications

• Experience in customer service environments.
• Excellent verbal and written communication skills.
• Ability to navigate conversations and provide clear information.

Responsibilities

• Handle customer inquiries by phone, email, or web chat.
• Assist customers in paying the correct amount of tax on time.
• Create and maintain accurate customer records.
• Process payments securely over the phone or online.

Skills

Customer service

Phone support

Email support

Web chat

Payments by phone

Job description

HM Revenue and Customs is hiring a Customer Service Advisor in Belfast. You will be the first point of contact for customers, delivering essential advice and support primarily over the phone, with email and web chat as additional channels.

You will receive structured training, ongoing development, and a clear path for progression while helping customers to pay the correct tax on time and keeping accurate records.