Customer Services Advisor — Tax Help & Career Growth

HM Revenue and Customs; Liverpool; On-site; GBP 23,000 - 27,000; Full time

Job summary

HM Revenue & Customs is hiring a Customer Service Advisor in the United Kingdom. You will be the first point of contact, offering essential advice and assistance to customers primarily by phone, with email and web chat as additional channels.

We provide structured training, development opportunities, and a clear path for progression, supporting you to navigate a range of conversations and deliver accurate information.

Qualifications

• Experience in customer service or call center roles.
• Ability to communicate clearly and professionally by phone, email and web chat.
• Proactive problem solving and information accuracy.

Responsibilities

• Answer customer questions by phone and online channels.
• Help customers pay the correct amount of tax on time.
• Process payments by phone and via online services.
• Create and update customer records.
• Use webchat and email to support customers online.

Skills

Customer service

Phone support

Clear communication

Job description

HM Revenue & Customs is hiring a Customer Service Advisor in the United Kingdom. You will be the first point of contact, offering essential advice and assistance to customers primarily by phone, with email and web chat as additional channels.

We provide structured training, development opportunities, and a clear path for progression, supporting you to navigate a range of conversations and deliver accurate information.