Customer Services Advisor

HM Revenue and Customs; Belfast City District; On-site; GBP 22,000 - 28,000; Full time

Job summary

HM Revenue and Customs is hiring a Customer Service Advisor in Belfast. You will be the first point of contact for customers, delivering essential advice and support primarily over the phone, with email and web chat as additional channels.

You will receive structured training, ongoing development, and a clear path for progression while helping customers to pay the correct tax on time and keeping accurate records.

Qualifications

• Experience in customer service environments.
• Excellent verbal and written communication skills.
• Ability to navigate conversations and provide clear information.

Responsibilities

• Handle customer inquiries by phone, email, or web chat.
• Assist customers in paying the correct amount of tax on time.
• Create and maintain accurate customer records.
• Process payments securely over the phone or online.

Skills

Customer service

Phone support

Email support

Web chat

Payments by phone

Job description

As a Customer Service Advisor at HMRC, you will be the first point of contact for our customers, providing essential advice and assistance, predominantly over the phone, or email and web chat.

Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.

We will invest in you by providing structured training, development opportunities, and a clear path for advancement.

You will be responsible for:

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.

For more information and videos regarding the role, see our full job advert.