Customer Services Advisor

TN United Kingdom; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading retailer in motoring and cycling services, where your passion for cars and bikes will shine. In this engaging role, you'll provide exceptional customer service while fitting car parts and repairing cycles. With extensive training and support for your career growth, you'll be part of a dynamic team focused on delivering market-leading standards. Enjoy a range of benefits, including generous discounts, wellness programs, and opportunities for career advancement. If you're enthusiastic about motoring and cycling, this is the perfect opportunity to make a difference and grow your skills.

Benefits

25% Store Discount

Up to 50% Off Garage Bills

Discount on Breakdown Cover

Discounts on Groceries and Holidays

Wellness Programme

Trade Price Bike Scheme

Life Assurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Qualifications

• Experience in delivering excellent customer service, ideally in retail.
• Knowledge and skills in car parts fitting and cycle repair.

Responsibilities

• Work on customers’ vehicles and bikes, providing fitting services.
• Help customers with their needs and deliver excellent service.

Skills

Customer Service

Car Parts Fitting

Cycle Repair

Sales Experience

Problem-Solving Skills

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to develop your skills – you’ll be delivering market-leading standards of service.

You’ll work on customers’ vehicles in our car park and on bikes in-store, helping us impress every customer. This role involves a range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop practical problem-solving skills and work efficiently. Experience in retail is preferred, but if you can demonstrate customer-focused sales experience, we can support your growth.

We invest heavily in training to help you develop your career. Whatever your career aspirations and pace, we support your ambitions, whether in Retail or other areas of the Group.

To succeed in this role, you will need:

• Experience in delivering excellent customer service, ideally in retail
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota, including weekends

Ideally, you will also have:

• Knowledge and skills in car parts fitting and cycle repair
• Experience working towards sales targets

We understand everyone has different priorities, so we offer a wide range of rewards and benefits, including holiday, pension, and more. You can enjoy:

• Store discount: 25% off most products across Halfords and Tredz
• Employee discount: up to 50% off garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included
• Discounts on groceries, holidays, insurance, and more
• Wellness programme offering free support and counselling
• Trade Price Bike Scheme: buy one bike per year at a significant discount
• Life Assurance
• Uniform provided
• Option to join Sharesave scheme: purchase shares at 20% discount
• Cycle to Work scheme
• Wagestream: access up to 30% of your pay early and save automatically
• Health Cash Plan: cashback for healthcare costs and access to health services

We’re growing rapidly, focusing on motoring services and electric mobility. As the UK’s leading retailer in these sectors, join us and be part of our success in getting the nation safely back on the move.