Customer Services Advisor

TN United Kingdom; Stevenage; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals passionate about motoring and cycling. This role offers the chance to work hands-on with vehicles and bikes, providing fitting and repair services while delivering outstanding customer service. With comprehensive training and a supportive environment, you will develop your skills and grow within the company. Enjoy a range of perks including discounts on products and services, life assurance, and a health cash plan. If you have a proactive approach to customer needs and a love for cycling or cars, this is the perfect opportunity for you to thrive.

Benefits

25% off most products

Up to 50% discount on garage bills

Discount on Breakdown Cover

Life Assurance

Uniform

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Wagestream

Health Cash Plan

Qualifications

• Experience in delivering excellent customer service, preferably in retail.
• Knowledge of car parts fitting and cycle repair is a plus.

Responsibilities

• Work on customers’ vehicles and bikes, providing fitting and servicing.
• Enhance problem-solving skills and work efficiently in a team.

Skills

Customer Service

Problem Solving

Retail Experience

Sales Target Achievement

Tools

Car Parts Fitting

Cycle Repair

Job description

Social network you want to login/join with:

Love all things motoring and cycling? Great with customers?

Your enthusiasm for cars and bikes, along with your customer service skills, will help you succeed in this role. Ideally, you’ll have some experience in fitting car parts and cycle repair, even as a hobby. We provide training to develop your skills, ensuring you deliver excellent service.

In this role, you'll work on customers’ vehicles in our car park and on bikes in-store, providing services such as car parts fitting, technology fitting, cycle building, and cycle servicing. We will help you enhance your problem-solving skills and work efficiently. Retail experience is preferred, but if you have customer-focused sales experience, we can support your development.

We invest heavily in training to support your career growth, whether in Retail or other areas within the Group. We understand everyone has different priorities, so we offer a wide range of rewards and benefits, including:

• 25% off most products in Halfords stores and online
• Up to 50% discount on garage bills at Halfords Autocentre
• Discount on Breakdown Cover, with bike cover included
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, holidays, insurance, days out, restaurants, and more
• Employee assistance programme for support and counselling
• Trade Price Bike Scheme: buy one bike per year at a significant discount
• Sharesave scheme: save to buy shares at a 20% discount
• Wagestream: access up to 30% of your pay early and save automatically
• Health Cash Plan for healthcare costs and well-being services

To succeed in this role, you will need:

• Experience delivering excellent customer service, preferably in retail
• A proactive approach to understanding and meeting customer needs
• Availability to work on a rota, including weekends

Ideally, you will also have:

• Knowledge of car parts fitting and cycle repair
• Experience working towards sales targets

We are growing rapidly in motoring services and electric mobility. Join us and be part of our success story in helping the nation stay mobile.

Not sure if you meet all criteria? We encourage you to apply! At Halfords, we are committed to an inclusive workplace and welcome applications from all backgrounds, embracing diversity within our team.