Customer Services Advisor

TN United Kingdom; Romford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals who love motoring and cycling. This role offers the opportunity to work directly with customers, providing exceptional service while fitting car parts and repairing cycles. With comprehensive training provided, you will develop your skills in a supportive environment focused on career progression. Enjoy a variety of perks, including employee discounts and wellness programs, while being part of a rapidly growing team dedicated to getting the nation back on the move. If you're passionate about customer service and eager to learn, this role is for you.

Benefits

Store discount - 25% off products

Employee discount - up to 50% off garage bills

Discount on Breakdown Cover

Discounts on groceries and shopping

Employee wellness program

Trade Price Bike Scheme

Life Assurance

Uniform

Sharesave scheme - 20% discount

Cycle to Work scheme

Qualifications

• Experience in delivering great customer service, ideally in retail.
• Proactive approach to helping customers and understanding their needs.

Responsibilities

• Fitting car parts and cycle repair, ensuring customer satisfaction.
• Working on vehicles in-store and in the car park.

Skills

Customer Service

Car Parts Fitting

Cycle Repair

Sales Experience

Problem-Solving Skills

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the group.

To be successful in this role, you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
• Employee wellness programme offering free, independent, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cashback towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.