Customer Services Advisor

TN United Kingdom; Watford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in motoring and cycling is seeking enthusiastic individuals who love cars and bikes. This role combines customer service with practical skills, providing training in car parts fitting and cycle repair. You'll work directly with customers, ensuring high service standards while contributing to a dynamic team. Join a company committed to innovation and inclusivity, where your passion for motoring can thrive. With attractive employee discounts and wellness programs, this is a fantastic opportunity to grow in a supportive environment.

Benefits

Store discount (25%)

Employee discount (up to 50%)

Wellness programs

Life assurance

Uniform

Sharesave

Cycle to Work

Wagestream

Health Cash Plan

Qualifications

• Experience in customer service, ideally in retail.
• Proactive approach to helping customers.

Responsibilities

• Fitting car parts and technology.
• Building and servicing bikes.
• Providing excellent customer service.

Skills

Customer Service

Problem-Solving Skills

Knowledge of Car Parts

Cycle Repair

Job description

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About the Role

Love all things motoring and cycling? Great with customers? Your enthusiasm for cars and bikes, combined with your customer service skills, will lead you to success in this role. Experience in fitting car parts and cycle repair is preferred, but we provide training to develop your skills. You will deliver high standards of service, working on customers' vehicles in our car park and on bikes in-store.

Responsibilities

1. Fitting car parts and technology
2. Building and servicing bikes
3. Providing excellent customer service
4. Developing practical problem-solving skills

Requirements

• Experience in customer service, ideally in retail
• Proactive approach to helping customers
• Availability to work on a rota, including weekends

Desirable Skills

• Knowledge of car parts fitting and cycle repair
• Experience with sales targets

Benefits

• Store discount (25%) and employee discount (up to 50%) on garage bills
• Discounts on various products and services
• Wellness programs, life assurance, uniform, and more
• Options like Sharesave, Cycle to Work, Wagestream, and Health Cash Plan

About Us

We are a leading retailer in motoring and cycling, committed to growth and innovation in electric mobility. Join us and contribute to our success in getting the nation safely back on the move.

Inclusivity

We encourage applications from all backgrounds and are committed to creating an inclusive workplace. If you're interested, apply even if you don't meet all the criteria.