Customer Services Advisor

TN United Kingdom; Maidenhead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading retailer in motoring and cycling products, where your passion for customer service and enthusiasm for cars and bikes will shine. In this role, you'll provide top-notch fitting services and support our customers in a dynamic environment. With comprehensive training and a commitment to career development, you'll have the opportunity to grow within the company. Enjoy a range of perks including discounts, life assurance, and a financial planning app to help you manage your pay. Be part of an exciting journey as we expand our services and embrace electric mobility.

Benefits

25% off products in retail stores

Discounts on garage bills

Discount on Breakdown Cover

Colleague discount at Tredz

Life Assurance

Uniform

Discounts on groceries and shopping

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Qualifications

• Experience in delivering great customer service in a retail environment.
• Proactive approach to understanding customer needs.

Responsibilities

• Delivering fitting services for cars and bikes in-store.
• Helping customers with their vehicle needs and ensuring satisfaction.

Skills

Customer Service

Problem-Solving

Sales Experience

Car Parts Fitting

Cycle Repair

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service.

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers. Whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether in retail or elsewhere in the group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

• 25% off most of our products in Halfords retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
• Employee assistance programme offering free, independent, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To be successful in this role, you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds, embracing diversity within our one Halfords Family.