Part-Time Customer Service Advisor – Home-Based | Energy Saving Trust | Scotland

HipHopTune Media; City of Edinburgh; Remote; GBP 23,000 - 25,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenserviceberater, der Teil eines dynamischen Teams wird, das sich für nachhaltige Energieeinsparungen einsetzt. In dieser Teilzeitposition haben Sie die Möglichkeit, von zu Hause aus zu arbeiten und Haushalte in ganz Schottland zu unterstützen, um fundierte Entscheidungen zur Energieeffizienz zu treffen. Sie werden die Gelegenheit haben, Ihre Fähigkeiten im Kundenservice zu erweitern und an einem SQA-akkreditierten Schulungsprogramm teilzunehmen. Diese Rolle bietet nicht nur eine wettbewerbsfähige Vergütung, sondern auch flexible Arbeitszeiten und die Möglichkeit, an einem bedeutenden Zweck zu arbeiten.

Benefits

25 Tage Jahresurlaub plus Feiertage

Drei zusätzliche Tage Urlaub über Weihnachten

Wettbewerbsfähiges Pensionsschema

Zwei bezahlte Freiwilligentage pro Jahr

Qualifications

• Nachweisliche Erfahrung im Kundenservice in einem Beratungskontext.
• Fähigkeit, neue Kenntnisse schnell zu lernen und anzuwenden.

Responsibilities

• Bereitstellung von Energieberatung für Haushalte zur Reduzierung der Energiekosten.
• Weltklasse-Kundenservice über E-Mail und Anrufe bieten.

Skills

Kundenservice

Verbal und schriftlich kommunizieren

Daten genau erfassen

MS Office Suite

Education

SQA akkreditiertes Zertifikat

City and Guilds, Energie Awareness in the Home

Job description

Part-Time Customer Service Advisor – Home-Based | Energy Saving Trust | Scotland

Energy Saving Trust is hiring a Customer Service Advisor to join its dedicated team in a part-time, home-based role available anywhere in Scotland. This is a fantastic opportunity to support a respected organisation committed to addressing the climate emergency and empowering people to make energy-efficient choices.

The ideal candidate will have a proven track record in delivering excellent customer service in an advice setting, along with the ability to learn quickly and strong verbal and written communication skills.

Join Energy Saving Trust and be part of a purpose-driven team helping households make informed, sustainable energy decisions across Scotland.

About Energy Saving Trust

Energy Saving Trust is a profit-for-purpose organisation dedicated to addressing the climate emergency. Established in 1992, the organisation reinvests all profits into advancing energy efficiency and carbon reduction.

With a presence across the UK and projects spanning Europe and beyond, Energy Saving Trust is a trusted authority on clean energy solutions. The organisation supports governments, businesses, and households through expert advice, transformative programmes, and strategic partnerships—all aimed at building a smart, sustainable energy future.

Position: Customer Service Advisor

Salary: £23,503 per year

Job Type: Part Time

Location: Home Based (Edinburgh)

About the role:

Salary: £23,503 pro rata pa, increasing to £24,570 (pro rata) upon successful completion of qualification and probation.

Hours: Part-time (27.5 hours), Monday-Friday 4.30pm-8.30pm and Saturday 9am-5pm

Edinburgh – Home-based, blended or fully office based (from our office in Edinburgh)

Closing Date: 14 May 2025 Ref: RD 1362

Use your track record of delivering excellent customer service and join us an Energy Advisor. You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland’s award winning service, to enable us to support as many householders as possible during the winter period.

You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential.

You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role.

The role

We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification.

We will support you throughout your training with ongoing mentoring, coaching and development.

Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided.

What you’ll do

• Provide advice over many different aspects of loans, grants, and schemes within Scotland.
• Providing world class customer service via email and Inbound/outbound calls in the evenings.
• Cover a wide range of knowledge and support to all areas in Scotland.

What you’ll bring

• A proven track record of delivering excellent customer service in an advice setting.
• The ability to learn and apply new knowledge quickly.
• Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers.
• Ability to record data accurately while speaking to a customer.
• The ability to work under own initiative with minimal supervision.
• Sound knowledge of using MS Office suite.

To apply visit our recruitment portal via the website.

Applications close 23.59, 14 May 2025. Interviews are intended to be held week commencing 19 May 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.

Required Documents

• CV/Resume

Application Process

Interested and qualified? Visit HERE to Submit your application.