Customer Service Advisor

5 Star Recruitment; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

5 Star Recruitment is seeking a Customer Service Advisor to be the first point of contact for residents on council tax related enquiries. You will explain bills, set up payment plans, answer inquiries and resolve issues with a high standard of service and confidentiality.

Responsibilities include handling CTAX calls, assisting with bills and payments, setting up direct debits and planning options, addressing arrears or exemptions, and ensuring policy compliance and accurate records.

Qualifications

• Experience handling CTAX billing enquiries.
• Experience using NEC Northgate revenue system.
• Must hold BPSS certification for the placement duration.

Responsibilities

• Handle inbound calls related to Council Tax and Council Services.
• Assist residents with understanding council tax bills, payments and account details.
• Set up and manage Direct Debits, payment plans and other payment options.
• Assist with arrears, disputes and exemptions.
• Ensure compliance with council policies, procedures and legal requirements.
• Maintain accurate records of customer interactions.

Skills

CTAX billing experience

NEC Northgate

BPSS certification

Tools

NEC Northgate

Job description

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities:

• Handling inbound calls related to Council Services including Council Tax
• Assist residents with understanding their council tax bills, payments and account details.
• Set up and manage Direct debits, payment plans and other payment options
• Assist with Council tax related issues such as arrears, disputes and exemptions
• Ensure compliance with council policies, procedure and legal requirements
• Maintain accurate up to date record of customer interactions.

Experience of answering enquiries relating to CTAX billing and recovery. (Essential)

Experience of using Revenue systems such as NEC Northgate. (Essential)

Must have a current BPSS certification that will cover the duration of the placement (Essential)