Customer Service Administrator

Aspire Recruitment; Atherton; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Flexible start times

Flexible working

Bonus scheme

Private healthcare

Pension

Death in service

Onsite parking

Training & development

Early finish Fridays

Annual leave

Supportive team

Job summary

Aspire Recruitment is seeking a Customer Service Administrator in Greater Manchester. You will be at the heart of customer operations, handling quotations, orders and service requests, and supporting sales teams to ensure accurate processing from enquiry to delivery.

You’ll build relationships, solve problems and deliver a top-notch customer experience in a busy, friendly team. Flexible start times, hybrid options, and a benefits package await the right candidate.

Qualifications

• You are an experienced administrator or customer service professional who enjoys building relationships, solving problems and being the go-to person.
• This is more than a standard admin role; you’ll be at the heart of customer operations and order processing.
• You’ll work with customers, sales teams and colleagues to ensure smooth enquiry through to order completion.

Responsibilities

• Process customer quotations and orders
• Manage sales and service administration
• Take customer payments
• Handle telephone and email enquiries
• Coordinate equipment and maintain records
• Support account managers and field-based sales teams
• Provide updates and solutions to customers
• Ensure information is accurate across internal systems
• Deliver a first-class customer experience at every stage

Skills

Customer service

Administration

Relationship building

Problem solving

Order processing

Multitasking

CRM systems

ERP systems

Tools

CRM systems

ERP systems

Job description

Customer Service Administrator

Greater Manchester £28,000 Permanent 37.5 Hours Per Week

Looking for a role where customer service is genuinely valued?

If you're an experienced administrator or customer service professional who enjoys building relationships, solving problems and being the person people rely on, this could be the opportunity you've been looking for.

We're working with a growing, well-established business that has built its success on quality, reliability and exceptional customer service. Due to continued growth, they're looking for a Customer Service Administrator to join their friendly and supportive team.

This is far more than a standard admin role. You'll be at the heart of customer operations, working closely with customers, sales teams and colleagues across the business to ensure everything runs smoothly from enquiry through to order completion.

What's In It For You?

Salary up to £28,000

Flexible start times between 8:00am and 9:00am

Flexible working options

Bonus scheme

Subsidised private healthcare

Contributory pension scheme

Death in service benefit

Ongoing training and development

Free onsite parking

Free refreshments

Generous annual leave

Friendly, supportive team environment

Early finish on Fridays

The Opportunity

You'll become a key member of the Customer Service team, supporting customers and colleagues while ensuring orders, quotations and service requests are handled accurately and efficiently.

No two days will be the same. One moment you'll be helping a customer with an enquiry, the next you'll be coordinating equipment, processing orders or supporting the sales team with essential administration.

This is an ideal opportunity for someone who enjoys variety, takes pride in delivering outstanding customer service and loves being part of a busy team.

What You'll Be Doing

Processing customer quotations and orders

Managing sales and service administration

Taking customer payments

Handling telephone and email enquiries

Coordinating company equipment and maintaining accurate records

Supporting account managers and field-based sales teams

Providing professional updates and solutions for customers

Ensuring all information is maintained accurately across internal systems

Delivering a first-class customer experience at every stage

About You

You'll be someone who enjoys helping people, stays organised under pressure and takes pride in getting the details right.

Bonus Points For:

Experience within manufacturing, engineering or a product-based business

Experience using CRM or ERP systems

Why This Role?

This is an opportunity to join a stable and growing business that genuinely values its people. You'll be part of a collaborative team, enjoy excellent benefits and have the chance to develop your skills within a company that recognises and rewards great customer service.

Ready for your next challenge?

Apply today to find out more about this exciting Customer Service Administrator opportunity in Greater Manchester.

£28,000 Bonus Flexible Working Private Healthcare Early Finish Fridays Permanent Position

Aspire Recruitment is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.