Customer Support Administrator

Focus Resourcing Limited; Reading; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary of 25,000 - 30,000

24 days holiday

Free parking and pension scheme

Cycle to Work Scheme

Staff kitchen with sofa, TV and free茶/

Free life assurance and long-term sick

Option to purchase company shares

Job summary

Focus Resourcing Limited is seeking a Customer Support Administrator to join a busy Reading office. The role involves handling customer enquiries, coordinating engineer visits, and logging faults to resolve issues.

You will manage orders, quotations and delivery notes while maintaining customer records and supporting daily operations. The ideal candidate has office-based customer service or administration experience, strong communication and organisational skills, and confidence with Microsoft

Qualifications

• Previous office-based customer service or administration experience.
• Excellent communication and organisational skills.
• Ability to prioritise a busy workload and resolve problems.
• Confident using Microsoft Office.
• Salesforce and Xero experience advantageous.

Responsibilities

• Handle customer enquiries and resolve issues efficiently
• Coordinate engineer diaries, maintenance visits and installations
• Log and track customer faults through to resolution
• Process customer orders, quotations and delivery notes
• Liaise with customers, engineers and suppliers
• Maintain customer records and provide general administrative support

Skills

Communication

Organisational skills

Microsoft Office

Tools

Salesforce

Xero

Job description

Customer Support Administrator - 25,000 - 30,000

We are recruiting for a Customer Support Administrator to join a friendly and busy team based in Reading. This is a fully office-based position, offering a salary of 25,000 - 30,000 depending on experience.

The successful candidate will provide customer service and administrative support, handling enquiries, coordinating engineer appointments and ensuring the smooth running of daily operations.

As the Customer Support Administrator, you will be responsible for:

• Handle customer enquiries and resolve issues efficiently


• Coordinate engineer diaries, maintenance visits and installations


• Log and track customer faults through to resolution


• Process customer orders, quotations and delivery notes


• Liaise with customers, engineers and suppliers


• Maintain customer records and provide general administrative support

Benefits:

• Salary of 25,000 - 30,000


• 24 days holiday


• Free parking and pension scheme


• Cycle to Work Scheme


• Staff kitchen with sofa, TV and free tea and coffee


• Free life assurance and long-term sickness benefit covering two-thirds of salary until retirement


• Option to purchase company shares

Experience required:

• Previous office-based customer service or administration experience


• Excellent communication and organisational skills


• Ability to prioritise a busy workload and resolve problems


• Confident using Microsoft Office


• Salesforce and Xero experience advantageous