Customer Services Administrator

TN United Kingdom; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches Unternehmen in Telford sucht einen motivierten Customer Services Administrator. Diese spannende Rolle umfasst die Bereitstellung von Kundenservice über verschiedene Kanäle, die Verwaltung von Bestellungen und die Aktualisierung von Kundendaten. Die Position bietet die Möglichkeit, sich in einem wachsenden Team zu entwickeln und einen echten Unterschied im Kundenservice zu machen. Wenn Sie detailorientiert sind und eine Leidenschaft für exzellenten Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice oder in einer administrativen Rolle.
• Ausgezeichnete Kommunikations- und Organisationsfähigkeiten.

Responsibilities

• Bereitstellung exzellenten Kundenservice über Telefon, E-Mail und Live-Chat.
• Verwaltung und Bearbeitung von Kundenbestellungen.

Skills

Kundenservice

Datenverwaltung

Microsoft Office Suite

CRM-Systeme

Kommunikationsfähigkeiten

Education

Erfahrung im Kundenservice

Administrative Fähigkeiten

Tools

Microsoft Office Suite

Kundenservice-Software

Job description

Social network you want to login/join with:

Customer Services Administrator, Telford

col-narrow-left

Client:

Location:

Telford, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

bb65ec6970aa

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

Your company

Hays is working with a dynamic and growing company dedicated to providing exceptional customer service. They are looking for a motivated and detail-oriented Customer Services Administrator to join their team on a temporary basis, with the potential to become a permanent member.

Your new role

As a Customer Services Administrator, your responsibilities will include:

• Customer Support: Providing excellent customer service via phone, email, and live chat, addressing customer inquiries, and resolving issues promptly.
• Order Processing: Managing and processing customer orders, ensuring accuracy and timely delivery.
• Data Entry: Maintaining and updating customer records in our database, ensuring all information is accurate and current.
• Documentation: Preparing and managing documentation related to customer interactions and transactions.
• Feedback: Collecting and reporting customer feedback to help improve our products and services.
• Administrative Support: Assisting with general administrative tasks as needed.

What you'll need to succeed

• Previous experience in a customer service or administrative role is preferred.
• Excellent communication and interpersonal skills, strong organizational abilities, and attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer service software (e.g., CRM systems).
• Ability to handle customer complaints and issues with a positive and professional attitude.
• Ability to work in a fast-paced environment and adapt to changing priorities.