Customer Service Administrator

TN United Kingdom; Tamworth; On-site; GBP 21,000 - 23,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their dynamic team in Tamworth. This full-time role offers the chance to work in a fast-paced environment, assisting customers and managing job allocations. Ideal for those with a background in retail or hospitality, or recent graduates looking to start their careers in a supportive office setting. With full training provided and opportunities for NVQ qualifications, this position promises growth and development within a close-knit team that values service excellence.

Benefits

Free onsite parking

Full training provided

Opportunity for NVQ qualifications

Qualifications

• Experience in retail, hospitality, or office-based customer service.
• Strong communication and organizational skills.

Responsibilities

• Taking telephone calls and logging incoming jobs.
• Managing job progression and resolving customer queries.
• Assisting operations team with planning engineer activity.

Skills

Customer Service Experience

Attention to Detail

Communication Skills

Work Ethic

Flexibility

Education

NVQ Qualifications

Job description

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Customer Service Administrator, Tamworth

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Client:

Right Now Recruitment

Location:

Tamworth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f6b67418498e

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Are you on the look out for a brand new Customer Service role?

You may have worked within a retail, hospitality or office-based Customer Service role and be interested in working in a more technical role?

Or you could be a recent college or university leaver looking for your first taste of an office based Customer Service role?

Either way, if you want to join a close knit Customer Service team who pride themselves on their level of service in a varied and fast paced Customer Service and Administration based role then this could be the role for you!

Job Title: Customer Service Administrator
Hours: Full time role; 35 hours per week
Job Type: Permanent
Salary: £21,000 to £23,000
Location: Tamworth

Please note: Full training, with the opportunity to undertake NVQ qualifications in relevant subjects. There is free, onsite parking.

Job Responsibilities

• Taking telephone calls
• Logging incoming jobs
• Allocating work to contractors and engineers
• Managing progression of jobs
• Dealing with and resolving customer queries
• Assisting operations team with planning of engineer activity
• Dealing with engineer queries
• Recording job details of completed works on our internal systems
• Ensuring all paperwork is completed to required standards
• The ability to liaise with customers and colleagues at all levels
• Strong attention to detail
• A strong work ethic and commitment to their team
• Flexibility within the team to assist and cover where needed
• The ability to work in a high pressure, but rewarding environment