Customer Service Administrator

Fusion People Ltd; Burton-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for a 6-month contract. This role involves collaborating with customers and internal teams to manage past due invoices and resolve queries. You will play a crucial role in improving cash collection processes while providing exceptional customer service. The ideal candidate will possess strong administrative skills, attention to detail, and the ability to work independently. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Prior administrative experience is essential.
• Strong attention to detail and time management skills.

Responsibilities

• Act as the first contact for customers via phone and email.
• Resolve customer issues with orders and maintain spreadsheets.

Skills

Customer Service

Administration

Communication

Problem Solving

Time Management

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative
Location: Barton Under Needwood
Duration: 6 months
Salary: TBC
Hours: 8am- 4.30pm, Mon to Thurs, 8am-1pm Fri.

Own transport is essential due to location

Our Engineering client, based in Barton Under Needwood, are looking for an experienced Customer Service Representative for a 6 month contract.

This will mainly involve working through a back-log of invoices.

Position Summary:

Working in collaboration with customers, the company business and external cash collection agency, you will be responsible for collating and tracking past due invoice data, ensuring all queries are logged and investigated to provide documented evidence to support the collection of cash.

Provide weekly KPIs to the Customer Service Manager along with root cause data to drive performance improvement initiatives.

Have excellent administration housekeeping skills using a range of Microsoft Office programs

Key Responsibilities:

Being the first contact for the business regularly via telephone, Teams and email
Liaise with Customers & Genpact to understand & collate issues to enable query resolution
Resolving customer issues with orders/parts eg. Rejections and Non-Conformance
Collate & File POD's centrally & send to customer when requested
Liaise with Customers & Customer Services Colleagues to resolve Material and price variance issues
To help reduce the overdue debt by proactively dealing with issues in a timely manner
Liaising with other internal departments within the company to resolve queries
Updating and maintaining spreadsheets and trackers, as well as regularly utilising additional Microsoft Office programs
Photocopying, scanning, and filing documents appropriately

Person Specification

Background & Experience:

The ideal candidate will have prior administrative experience
Strong attention to detail
The ability to work without supervision
Excellent time management skills
Exceptional communication and customer service skills
The ability to manage confidential information
Problem solver and resilient

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.