Client Services Administrator Featured

TN United Kingdom; Oswestry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Client Services Administrator to join their dynamic team in Oswestry. This role offers a unique opportunity to provide exceptional client care while supporting the growth and maintenance of client relationships. You will be responsible for processing new business, addressing client inquiries, and ensuring a high standard of service delivery. With a focus on continuous professional development, this position is perfect for those looking to advance their career in a supportive and rewarding environment. Enjoy competitive benefits, including a company pension and generous holiday allowance, as you contribute to the success of a fantastic financial services organization.

Benefits

Onsite parking

Death In Service – 4 x salary

Company Pension contribution 5%

20 days holiday per annum plus bank holidays

Qualifications

• Experience in customer service roles with a focus on client care.
• Ability to maintain strong relationships with clients.

Responsibilities

• Provide first-class client care and process new business.
• Maintain relationships and handle client communications effectively.
• Support onboarding of new clients and ensure high service standards.

Skills

Customer Care

Communication

Client Relationship Management

Problem Solving

Education

High School Diploma

Customer Service Training

Job description

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Client Services Administrator Featured, Oswestry

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Client:

Location:

Oswestry, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c52d02d8f8ee

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.

The Role

The role of the Client Services Administrator is to provide first class client care for clients of the business.

Key Responsibilities and Outputs

• Processing of new business following all company procedures and processes
• Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
• Deal with new and existing client communications and queries
• Supporting the dealing with new enquiries
• Supporting the dealing with existing client enquiries
• Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
• Continuous professional development to meet personal development needs.

Nature and scope of responsibilities

The role holder will have primary responsibility for:

• Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
• Supporting the on-boarding of new clients into the business
• Maintaining existing client review communications
• Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
• Supporting the delivery of and achievement of the client service standards
• Client continual improvement feedback communications and maintenance
• Individual workflow and task delivery.

Benefits

• Onsite parking
• Death In Service – 4 x salary
• Company Pension contribution 5%
• 20 days holiday per annum including bank holidays and increasing 1 day per year up to 25. Plus, the office is closed over the Christmas period, we do not work Christmas

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.