Customer Service Administrator

Fusion People; Burton-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team for a 6-month contract. In this role, you will collaborate with customers and internal teams to manage and resolve invoice queries, ensuring timely collection of cash. Your exceptional communication skills and attention to detail will be key as you provide weekly KPIs and support performance improvement initiatives. This position offers a fantastic opportunity to enhance your administrative skills while working in a supportive environment. If you thrive in a fast-paced setting and are passionate about customer service, this role is for you.

Qualifications

• Prior administrative experience is essential.
• Strong attention to detail and ability to work independently.

Responsibilities

• Act as the first contact for customers via phone and email.
• Liaise with customers and internal teams to resolve issues.

Skills

Administrative Skills

Customer Service Skills

Communication Skills

Time Management

Problem Solving

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative
Location: Barton Under Needwood
Duration: 6 months
Salary: TBC
Hours: 8am- 4.30pm, Mon to Thurs, 8am-1pm Fri.

Own transport is essential due to location

Our Engineering client, based in Barton Under Needwood, are looking for an experienced Customer Service Representative for a 6 month contract.

This will mainly involve working through a back-log of invoices.

Position Summary:

Working in collaboration with customers, the company business and external cash collection agency, you will be responsible for collating and tracking past due invoice data, ensuring all queries are logged and investigated to provide documented evidence to support the collection of cash.

Provide weekly KPIs to the Customer Service Manager along with root cause data to drive performance improvement initiatives.

Have excellent administration housekeeping skills using a range of Microsoft Office programs

Key Responsibilities:

* Being the first contact for the business regularly via telephone, Teams and email
* Liaise with Customers & Genpact to understand & collate issues to enable query resolution
* Resolving customer issues with orders/parts eg. Rejections and Non-Conformance
* Collate & File POD’s centrally & send to customer when requested
* Liaise with Customers & Customer Services Colleagues to resolve Material and price variance issues
* To help reduce the overdue debt by proactively dealing with issues in a timely manner
* Liaising with other internal departments within the company to resolve queries
* Updating and maintaining spreadsheets and trackers, as well as regularly utilising additional Microsoft Office programs
* Photocopying, scanning, and filing documents appropriately

Person Specification

Background & Experience:

* The ideal candidate will have prior administrative experience
* Strong attention to detail
* The ability to work without supervision
* Excellent time management skills
* Exceptional communication and customer service skills
* The ability to manage confidential information
* Problem solver and resilient

— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.