Client Services Administrator

Liaison Group; Birmingham; Hybrid; GBP 28,000; Full time

Job summary

An established industry player is seeking a Client Services Administrator to provide exceptional administrative support while ensuring efficient service delivery to clients. This hybrid role offers the flexibility of remote work combined with on-site client interactions. Join a dynamic team dedicated to enhancing operational efficiency and client satisfaction, while enjoying a range of employee benefits including private medical insurance and generous annual leave. If you are detail-oriented and possess strong communication skills, this opportunity is perfect for you.

Benefits

23 days annual leave

Private Medical Insurance

Company Pension

Life Assurance

Cycle to Work

Employee Assistance Programme

Refer a Friend Bonus

Weekly expensed coffee & cake

Qualifications

• Experience in customer service roles with a focus on administrative support.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Provide administrative support to deliver exceptional customer service.
• Train NHS staff on relevant systems and procedures.

Skills

Analytical Skills

Customer Service Experience

Microsoft Office Proficiency

Communication Skills

Attention to Detail

Time Management

Relationship Building

Problem Solving

Job description

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Full Job Description

CLIENT SERVICES ADMINISTRATOR

• Hybrid Based
• Remote 3 days and a minimum of 2 days per week on site with clients across the Midlands
• Permanent & Full Time
• £27,500 per annum + Benefits
• Must be based in Birmingham & Surrounding Areas

EMPLOYEE BENEFITS*

• 23 days annual leave + bank holidays, increasing to 28 days (upon length of service)
• Summer & Winter Company Day
• Private Medical Insurance
• Cycle to Work
• Life Assurance
• Enhanced Parental Leave
• Company Pension
• Eyesight Tests
• Refer a Friend Bonus
• Employee Assistance Programme
• Liaison Latte (weekly expensed coffee & cake)
• Give as You Earn

*List not exhaustive

JOB SUMMARY

The role involves providing administrative support to deliver exceptional customer service, working closely with colleagues in Client Services and the Service Centre to ensure services are delivered accurately, consistently, and on time. It also includes supporting clients before and after the implementation of Workforce Solutions to help them achieve savings and operational efficiency.

PRINCIPAL TASKS & ACTIVITIES

• Deliver on-site support for workforce solutions to assigned clients in collaboration with the regional Client Services team.
• Identify, report, and review risks and issues affecting client operations.
• Escalate concerns, propose solutions, and communicate updates to stakeholders.
• Optimize the use of Liaison’s workforce solutions.
• Participate in the client booking team to ensure systems and processes are fully utilized.
• Train NHS staff and agency personnel on relevant systems and procedures.
• Provide administrative support by entering booking and timesheet data into the Liaison system.
• Ensure clients understand their responsibilities regarding Liaison services, processes, and procedures.
• Meet KPIs and SLAs through consistent service delivery.
• Manage a high workload effectively, ensuring accuracy and deadlines are met.
• Uphold data security standards for client and company information.
• Guide and coach users and colleagues on Liaison Workforce systems.
• Support NHS workers with booking and payment queries.

EXPERIENCE

• Analytical and logical approach with high attention to detail.
• Experience in a customer service role.
• Proficiency in Microsoft Office, especially Excel.
• Experience with various workforce systems.
• Professional communication skills at all levels.
• Knowledge of process mapping and process change.

SKILLS, COMPETENCIES & QUALIFICATIONS

• Excellent attention to detail, accuracy, and quality.
• Results-oriented.
• Relationship building skills.
• Time management, prioritization, and multitasking abilities.
• Professional, calm, and mature demeanor.
• Self-motivated and able to work independently.
• Strong analytical skills.
• Persuasiveness and influencing skills.

ABOUT US

We are a trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial, and Care businesses. We are dedicated to improving the health economy with expert advisors, technology, and process improvement. Recognized with numerous HR and Finance industry awards.

All employees work remotely, with over 350 based across the UK, enjoying flexible working conditions.

Achievements & Benefits

• 13th Best Large Company to Work For in the UK
• 12th Best West Midlands Company to Work For in the UK
• 3rd Best Consultancy to Work For in the UK

We are a 3-star rated company by Best Companies, recognized as a ‘World-class Company to Work For’.

Our benefits include training, competitive pay, pension, private healthcare, wellbeing programs, and opportunities for career development. We promote a healthy work/life balance and support diversity and inclusion as an equal opportunity employer.