Customer Service Administrator

Stiltz Homelifts; Kingswinford; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a skilled Customer Service Administrator to enhance their dynamic UK and ROW Trade team. This role offers a unique opportunity to leverage your customer service expertise in a fast-paced international environment. You will be responsible for ensuring seamless communication with dealers, managing sales orders, and providing exceptional support. The company values its employees, offering a competitive salary, generous holiday allowance, and various health and wellbeing benefits. If you thrive in a collaborative team atmosphere and are eager to contribute to a growing business, this position is perfect for you.

Benefits

25 days holiday plus 8 statutory holidays

Enhanced health cash back scheme

Health & Wellbeing benefits

Attractive pension scheme

Life assurance & critical illness cover

Employee discount

Cycle to work scheme

Friendly team environment

Qualifications

• Proven experience in a fast-paced B2B customer-focused operation.
• Full IT proficiency with Microsoft Office and ERP systems.

Responsibilities

• Serve as the main customer service contact for UK and international dealers.
• Complete sales order processing and manage order progress.

Skills

Customer Service Experience

Microsoft Office Proficiency

ERP System Knowledge (NetSuite)

Logistics and Distribution Knowledge

Attention to Detail

Verbal and Written Communication Skills

Organizational Skills

Relationship-Building Skills

Tools

NetSuite

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Service Administrator - £26,900.00 per annum - Kingswinford, West Midlands

Do you have experience of working within a fast-paced international B2B customer-focused role? We are seeking a talented Customer Service Administrator to join our busy UK and Rest of World (ROW) Trade team based at our Head Office in Kingswinford, West Midlands.

Stiltz Homelifts is a multi-award-winning global manufacturer and installer of an innovative range of homelift solutions. Our business is growing, and as we continue to enjoy success within the UK, Europe, US, and ROW, we are looking for additional talented people to join the Stiltz team.

As Customer Service Administrator, you will demonstrate knowledge of export operations and be responsible for delivering the highest level of customer service to our UK Trade and Rest of World Trade dealers around the world.

What you will do:

• Serve as the main customer service contact for our UK dealers, local authorities, and international dealers.
• Complete timely and accurate sales order processing through to invoicing – including continual management and review of order progress via close liaison with internal stakeholders.
• Work with the Trade Technical Support team to resolve warranty issues and process subsequent warranty orders.
• Prepare shipping documentation, where required – commercial invoices, packing lists.

What we offer:

• Competitive salary of £26,900.00 per annum
• 25 days holiday plus 8 statutory holidays and 1 additional birthday day
• Enhanced health cash back scheme
• Health & Wellbeing benefits
• Attractive pension scheme
• Life assurance & critical illness cover
• Employee discount
• Cycle to work scheme
• A friendly team environment

What you will need:

As Customer Service Administrator, you will demonstrate:

• Proven experience working within a fast-paced international B2B customer-focused operation
• Full IT proficiency with Microsoft Office (Word, Excel, Outlook). Experience with an ERP system such as NetSuite is essential and advantageous.
• Experience working within a similar role, with knowledge of logistics and distribution
• Exceptional attention to detail, accuracy, and thoroughness
• Outstanding verbal and written communication skills, with the ability to listen, build rapport, and provide solutions
• Strong organizational skills, adaptable, with the ability to multi-task and manage changing priorities
• Relationship-building skills to develop good working relationships with internal and external stakeholders
• Knowledge of export documentation and terminology is advantageous

If you're ready to apply your customer service expertise and administrative skills in a global B2B environment where your customer focus makes a real impact, we look forward to hearing from you. Apply now!