Customer Service Administrator

TN United Kingdom; Newcastle-under-Lyme; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is looking for a Customer Service Administrator to join their friendly team in Newcastle-under-Lyme. This permanent role involves acting as the first point of contact for customer inquiries, maintaining CRM systems, and managing complaints. The ideal candidate will possess strong communication skills and previous customer service experience. With benefits like 28 days holiday and free onsite parking, this position offers a supportive environment where you can thrive and contribute to a collaborative team.

Benefits

28 Days Holiday

Free Onsite Parking

Kitchen Facilities

Standard Pension Scheme

Qualifications

• Previous experience in customer service is essential.
• Ability to prioritize workload effectively.

Responsibilities

• Act as the first point of contact for inquiries via various channels.
• Maintain and monitor internal CRM systems.

Skills

Customer Service Experience

Communication Skills

Computer Literacy

Workload Prioritization

Tools

CRM Systems

Job description

Job Description

Job Overview

Type: Permanent, Salary: £26,000, Location: Newcastle-under-Lyme

Forrest Recruitment Ltd is currently supporting a local organization that provides services across various sectors. They are seeking a Customer Service Administrator. Based in the heart of Newcastle-under-Lyme, the successful candidate will join an outgoing and friendly team and report directly to the Team Leader.

Duties include:

1. Acting as the first point of contact for inquiries via phone, email, and online channels
2. Maintaining and monitoring internal CRM systems
3. Managing incoming customer complaints
4. Ordering resources for the office when required
5. Liaising with other departments and collating information
6. Supporting the wider team as needed

The ideal candidate will have previous customer service experience, be able to prioritize workload, possess excellent communication skills, and be computer literate. Benefits include 28 days holiday, free onsite parking, kitchen facilities, and a standard pension scheme.