Customer Services Administrator

Evess Group; England; Hybrid; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Job share considered

Hybrid work after training

Home-working equipment provided

Supportive working environment

Growth of a local business

Job summary

Evess Group is seeking a friendly Customer Services Administrator for a part-time, permanent role based in Wixams. You will be the front line for customers, handling enquiries by phone and email and coordinating with colleagues to ensure a high standard of service.

The role offers hybrid/home working after training, with weekend work possible during busy periods, and a supportive team environment in a growing local business.

Qualifications

• Has previous customer service or customer care experience.
• Friendly, confident and professional telephone manner.
• Organised and able to manage workload effectively.
• Remains calm and works well under pressure.
• Experience using CRM systems; familiarity with different platforms is a plus.
• Good computer skills and quick to learn new systems.
• Reliable, approachable and helpful with customers.
• Able to work independently and as part of a team.

Responsibilities

• Handle customer enquiries by telephone, email and other channels.
• Provide friendly and professional customer service.
• Respond to queries and resolve issues promptly.
• Update customer information and records.
• Use CRM systems to manage interactions and information.
• Liaise with colleagues to ensure excellent service.
• Undertake general administration and related tasks.

Skills

Customer service

Telephone manner

Organised

CRM systems

IT skills

Team player

Reliability

Tools

CRM software

Microsoft Office

Job description

Location

Fuse Business Park

Hours

Part Time

Employment Type

Permanent

Dependent on Experience

Customer Services Administrator

We are a local Wixams-based company looking for a friendly, organised and customer-focused Customer Services Administrator to join our team on a part-time basis.

This is a fantastic opportunity for someone who enjoys speaking with customers, is confident on the telephone and can stay calm and organised in a busy environment.

The Role

As a Customer Services Administrator, you will be an important point of contact for our customers, providing a high level of service and ensuring queries are dealt with promptly and professionally.

Your duties will include:

• Handling customer enquiries by telephone, email and other communication channels
• Providing friendly and professional customer service
• Responding to queries and resolving issues efficiently
• Updating customer information and records
• Using CRM systems to manage customer interactions and information
• Liaising with colleagues to ensure customers receive the best possible service
• General administration and other tasks as required

About You

We are ideally looking for someone who:

• Has previous customer service or customer care experience
• Has a friendly, confident and professional telephone manner
• Is organised and able to manage their workload effectively
• Can remain calm and work well under pressure
• Has experience using CRM systems — experience with different CRM platforms would be an advantage
• Has good computer skills and is comfortable learning new systems
• Is reliable, approachable and enjoys helping people
• Can work independently as well as part of a team

The role will be part-time, with working hours between 9:30am and 3:00pm.

A job share arrangement would be considered for the right candidates.

Following successful completion of training, there will also be the opportunity to work from home, with all necessary equipment provided.

There may also be the opportunity for occasional weekend work during particularly busy periods, including July, November and December.

What We Offer

• Part-time hours to suit
• Job share considered
• Hybrid/home working available following training
• All necessary home-working equipment provided
• A friendly and supportive working environment
• The opportunity to become an important part of a growing local business

If you're an experienced customer service professional with a positive attitude, excellent communication skills and a passion for helping customers, we'd love to hear from you.