Customer Service Administrator

JAM Recruitment Ltd; Hillpound; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Gym membership

Employee discount

Casual dress

Company pension

On-site parking

Company events

Job summary

JAM Recruitment Ltd is seeking a Customer Service Administrator in Swanmore, Hampshire for a full-time, permanent role. The position supports customers and daily office operations, requiring a confident and organised approach.

Salary is competitive and based on experience; the company notes limited public transport and commuting will rely on reliable transport. The role involves handling enquiries, processing orders, updating records, and coordinating with internal teams.

Qualifications

• We are looking for someone with previous customer service, administration or office-based experience.
• Clear and professional communication skills, both verbal and written.
• Attention to detail, reliability and a willingness to learn are essential.

Responsibilities

• Handling customer enquiries by phone and email in a professional and helpful manner.
• Supporting the team with general administration and daily office tasks.
• Updating records and systems accurately.
• Helping customers with queries, updates and follow-up information.
• Working closely with colleagues across the business to keep things running smoothly.
• Following company procedures and supporting a safe, organised working environment.

Skills

Customer service

Administration

Outlook

IT systems

Organised

Attention to detail

Education

Experience in office-based role

Tools

Database systems

Job description

This full-time, permanent Customer Service Administrator position is based in Swanmore, Hampshire, with a competitive salary offered depending on experience. Working Monday to Friday, 40 hours per week, you will join a family-run window and door manufacturer established in 1989. The role supports customers, colleagues, and daily office operations, requiring a confident and organised approach. Key responsibilities include handling enquiries, processing orders, and coordinating with internal teams. Strong communication skills and attention to detail are essential. The company is open to discussing a possible job share for suitable candidates. Note that public transport is limited, so reliable personal transport is necessary for commuting.

Customer Service Administrator Job type: Permanent, full-time preferred. This is a 40-hour per week role, although the company are open to discussing a possible job share if there is suitable interest in splitting the position. Salary: Competitive, Depending on Experience. Location: Swanmore, Hampshire SO32. Schedule: Monday to Friday, 40 hours per week.

About The Company

They are a local, family-run window and door manufacturer, proudly established in 1989. Based in Swanmore, Hampshire, the company are looking for a confident and organised Customer Service Administrator to join their friendly team and help support their customers, colleagues and day-to-day office operations. Please note, their location has limited public transport links, so you will need reliable transport to travel to and from work.

The role

This is a varied and important office-based role within a small, supportive team. You will be a key point of contact for customers, helping to manage enquiries, support daily administration and ensure information is handled accurately and professionally. The role would suit someone who enjoys speaking with people, staying organised and being part of a business where no two days are quite the same.

Key responsibilities

• Handling customer enquiries by phone and email in a professional and helpful manner.
• Supporting the team with general administration and daily office tasks.
• Updating records and systems accurately.
• Helping customers with queries, updates and follow-up information.
• Working closely with colleagues across the business to keep things running smoothly.
• Following company procedures and supporting a safe, organised working environment.

What they are looking for

We are looking for someone with previous customer service, administration or office-based experience, along with a positive attitude and a practical approach to problem solving. Full training will be provided, however attention to detail, reliability and a willingness to learn are essential.

Skills and experience

• Previous experience in customer service, administration or a similar office-based role.
• Clear and professional communication skills, both verbal and written.
• Confident telephone manner with the ability to deal with enquiries calmly.
• Good attention to detail and accuracy.
• Good working knowledge of Outlook and general IT or database systems.
• Ability to prioritise, multitask and stay organised during busy periods.
• Friendly, reliable and team-focused.

Benefits

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parkingGym membership
• On-site parking

The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.