Customer Service Administrator

Sammons Recruitment Ltd; Bexhill-on-Sea; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Career development

Mon-Fri schedule

Job summary

Sammons Recruitment Ltd is working with an established business in Bexhill to recruit a Customer Service Administrator. The role blends customer service, administration and relationship management, with opportunities to take ownership and grow knowledge over time.

You will be a key contact for customers, manage your own workload, build long-term relationships and learn across the full range of products and processes.

Qualifications

• Experience in customer service or administration.
• Confident and professional telephone manner.
• Excellent attention to detail.
• Strong organisational and time-management skills.

Responsibilities

• Speak confidently with customers and clients over the phone.
• Take detailed requirements and ensure information is recorded accurately.
• Contact customers and follow up on enquiries and outstanding actions.
• Prepare and send customer agreements.
• Build and maintain strong customer relationships.
• Manage your own portfolio of clients.
• Organise and prioritise your own workload.
• Follow established processes and ensure all administration is completed accurately.
• Become knowledgeable across the full range of products, services and processes.

Skills

Customer service

Administration

Client-facing

Phone communication

Attention to detail

Time management

Written and verbal communication

Job description

Great with people? Organised, proactive and confident on the phone? This could be your next career move.

We're looking for a Customer Service Administrator to join an established and growing business in Bexhill. This is a varied role combining customer service, administration and relationship management, with plenty of opportunity to take ownership and build your knowledge over time.

You'll become a key point of contact for customers, managing your own workload and developing strong, long-term relationships. There's a lot to learn, so this role is ideal for someone who is genuinely looking to build a career, rather than simply looking for their next job.

What's on Offer?

£27,000 - £30,000 per annum

Full-time, Monday to Friday

Working hours around 9:00/9:30am - 5:30pm

Opportunity to develop a long-term career

Key Responsibilities

• Speak confidently with customers and clients over the phone
• Take detailed requirements and ensure information is recorded accurately
• Contact customers and follow up on enquiries and outstanding actions
• Prepare and send customer agreements
• Build and maintain strong customer relationships
• Manage your own portfolio of clients
• Organise and prioritise your own workload
• Follow established processes and ensure all administration is completed accurately
• Become knowledgeable across the full range of products, services and processes

Skills, Experience, and Training Requirements

• Previous customer service, administration or client-facing experience
• Confident and professional telephone manner
• Excellent attention to detail
• Strong organisational and time-management skills
• Able to gather and record information accurately
• Proactive approach with the ability to manage your own workload
• Strong written and verbal communication skills
• Comfortable learning new processes and taking on a significant amount of information

Our Ideal Candidate

You’ll be confident, personable and naturally proactive, with the ability to build rapport with customers and make them feel valued. You'll have excellent attention to detail, enjoy taking ownership of your work and be comfortable picking up the phone and getting things done.

Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.

Any salary advertised is for search purposes only.

If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies