Customer Service & Upsell Specialist

Sunbelt Rentals UK & Ireland; Kilmarnock; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Pension scheme

Retail discount

Recognition awards

Job summary

Sunbelt Rentals UK & Ireland is hiring a Customer Service Advisor to deliver best-in-class service. You’ll spend your day on the phone, email and live website requests, building relationships and using product knowledge to help customers.

Join a FTSE100 company offering a flexible rewards package, competitive pension and career development. You’ll be part of a highly operational, customer-focused team supporting customers across our rental solutions.

Qualifications

• Proven experience in a Customer Service role, handling inbound enquiries and transactions.
• Experience in rental/hire industry is advantageous.
• Strong communication and relationship-building skills.

Responsibilities

• Handle customer enquiries via phone, email, and website requests.
• Manage orders from enquiry to post-hire feedback and upsell where possible.
• Build and maintain relationships with regular customers.

Skills

Customer service experience

Telephone/Email handling

Relationship building

IT literacy

Tools

MS Office

Job description

Sunbelt Rentals UK & Ireland is hiring a Customer Service Advisor to deliver best-in-class service. You’ll spend your day on the phone, email and live website requests, building relationships and using product knowledge to help customers.

Join a FTSE100 company offering a flexible rewards package, competitive pension and career development. You’ll be part of a highly operational, customer-focused team supporting customers across our rental solutions.