Customer Service Trainee

JobStart Scheme; Bangor; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail firm in Bangor is seeking an enthusiastic individual for a temporary customer service role. You will gain experience across various departments, learning about customer interactions, stock management, and teamwork. Ideal candidates are eager to learn and develop skills in customer service. This role offers flexible working hours with a pay rate between £7.55 and £12.21 per hour depending on age.

Qualifications

• Ability to interact with customers and answer queries.
• Interest in learning customer service and sales skills.
• Ability to make quick decisions and adapt.

Responsibilities

• Interact with customers and answer queries.
• Carry out stock counts.
• Shadow colleagues to learn service techniques.
• Develop communication skills for customer interactions.

Skills

Willing to learn and present new ideas

Teamwork

Customer service and sales interest

Adaptability

Communication skills

Tools

Forklift truck

Job description

THE EMPLOYER IS: JP CORRY BANGORWe are looking for a person that will align well with our values and way of working. Our culture is based on decency, passion and pride and they become principles that guide our business.This is a new opportunity with JP Corry Builders Merchants where you’ll be based in one of our branches experiencing first-hand the principle of great customer service. As you go, you’ll get to grips with our business, learning about our customers and our products.In the varied role, you will spend time in various departments in the branch and get involved with merchandising stock as it comes in from suppliers. This opportunity is a great way to suss out what you like doing in the branch whether its being outdoors loading customers, in the warehouse, behind the counter serving customers or on the shop floor merchandising.

Responsibilities

• Interacting with customers and answering queries.
• Carrying out stock counts.
• Learn about the products we sell, the importance of teamwork, health & safety and good housekeeping.
• You will be shadowing colleagues dealing with a number of our customers and with time, be able to offer advice and support.
• You will learn how to provide great service and will get a chance to work as part of a team.
• You will develop skills in communication, both face to face and over the phone.
• After 6 months you can expect to know the basics of merchanting, the importance of health & safety, customer service and our computer system for taking customer orders and payment.

Skills and Qualifications

• Willing to learn and present new ideas.
• Happy to work together with colleagues and encourage others to do the same.
• Able to make quick decisions and adapt to new ways of working.
• Understandably it is also important that you are interested in or have a passion for customer service and sales. You need to specifically like to learn skills in this area to aid your personal development.
• Experience of using a forklift truck is desirable but not essential.

Further Information

The Employer is: JP CORRY BANGORJobStart Opportunity - Working Hours Information.Standard Hours: up to 25 hours per week.Flexible/Reduced Hours: May be available upon approval by a Work Coach.Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1744776 Job Sector Retailing, Wholesaling and Purchasing,Customer Service and Call Centre Area Co Down Location Bangor, Gransha Road Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 11/11/2025 Closing date 22/12/2025 Worktime To be confirmed with employer