Customer Service Team Supervisor

Central Parking; Wigan; On-site; GBP 15,000 - 18,000; Part time

Job summary

A customer service company seeks a part-time Weekend Supervisor to manage a Customer Service Team in Wigan. This role involves leading and motivating staff, providing mentorship, and ensuring effective communication within the team. The ideal candidate must have strong leadership skills and experience in supervising teams. The role offers an annual salary of £18,000 based on 24 hours of work each week, primarily on weekends, along with various benefits including holidays and training opportunities.

Benefits

25 days holidays + 8 BHs (pro rata)

Training and Development

Pension Scheme

Qualifications

• Ability to manage people and communicate well orally and in writing.
• Encourage open dialogue with the team.
• Previous leadership experience is desired.

Responsibilities

• Lead and motivate call centre staff and delegate responsibilities.
• Assess employees and provide feedback, mentorship, and training.
• Be in charge of dealing with issues and keeping management informed.
• Produce team rota and monitor contract spend.
• Seek continuous improvement by reviewing processes.

Skills

Leadership skills

Communication skills

Teamwork

Organizational skills

Mentorship

Job description

The Role

Customer Service Team Weekend Supervisor - Part-Time - £18,000 per annum

Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work?

We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.

What will you do?

• Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
• Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
• Be in charge of dealing with issues and ensuring that Management are kept informed.
• Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
• Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
• Delegate responsibilities to ensure team goals are achieved.
• Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
• Set goals, conduct appraisals and identify training needs for operational staff
• Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements.

What will you bring?

• Ability to manage people and communicate well orally and in writing.
• Encourage open dialogue with team.
• Good team player
• Organised and reliable
• Leadership skills

We are looking for someone with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired.

What we’ll offer you

• Annual salary of £18,000
• 24 hours per week - 12 hour shift (Saturday and Sunday)
• 25 days holidays + 8 BHs (pro rata)
• Training and Development
• Pension Scheme

Does the above sound like you? If so, please apply and we will get back to you as soon as possible.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.