Customer Service - Swedish / Norwegian Speaking

Advancing People; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work: 2 days in-office, 3 days'

Job summary

Advancing People Multilingual Ltd, recruitment specialists, are seeking a Swedish or Norwegian speaking Wholesale Coordinator / Customer Service Advisor for a hybrid role in Nottingham City Centre.

The position is office-based two days a week with remote work three days, handling orders, inquiries and account care across Nordic markets via phone, live chat and email. Impeccable language skills and customer focus are essential for success.

Qualifications

• Fluent in Swedish or Norwegian.
• Strong customer focus and professional approach.
• Excellent communication skills, both oral and written.
• Ability to work effectively as part of a team.
• Good computer skills and familiarity with office software.

Responsibilities

• Manage existing relationships with clients: Retailers/Online Retailers.
• Deliver high quality customer service.
• Assist with new customer inquiries.
• Process orders received via telephone, fax, e-mail or internet.
• Be proactive in customer retention.

Skills

Swedish language

Norwegian language

Customer service

Communication skills

Teamwork

Computer skills

Tools

MS Office

CRM software

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Swedish or Norwegian Speaking Wholesale Coordinator / Customer Service Advisor who can work on a hybrid basis for their client based in Nottingham City Centre.

Office based in Nottingham 2 days a week, remote 3 days a week.

As a Swedish or Norwegian Speaking Account Coordinator / Wholesale Coordinator it will be your responsibility to work with customers, primarily those based in the Swedish or Norweigan speaking region and covering the Swedish or Norwegian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Manage existing relationship with clients: Retailers/Online Retailers
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in Swedish or Norwegian
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £26,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

Office based in Nottingham 2 days a week, remote 3 days a week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency