Customer Service / Wholesale - French Speaking

Advancing People Multilingual; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Advancing People Multilingual in Nottingham City Centre is recruiting a French-speaking Wholesale Coordinator / Customer Service Advisor for a hybrid role. You will manage relationships with retailers, process orders by phone, email or fax, and provide proactive customer support to French-speaking markets.

Based in Nottingham with 2 days in the office and 3 days remote, you will use phone, live chat and email to ensure prompt, professional responses.

Qualifications

• Fluent in French
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

Responsibilities

• Manage existing relationship with clients: Retailers/Online Retailers
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Skills

French fluent

Customer focus

Communication skills

Teamwork

Computer skills

Positive attitude

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Wholesale Coordinator / Customer Service Advisor who can work on a hybrid basis for their client based in Nottingham City Centre.

Office based in Nottingham 2 days a week, remote 3 days a week.

As a French Speaking Account Coordinator / Wholesale Coordinator it will be your responsibility to work with customers, primarily those based in the French speaking region and covering the French speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Manage existing relationship with clients: Retailers/Online Retailers
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in French
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £26,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

Office based in Nottingham 2 days a week, remote 3 days a week.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.