Nordic Speaking Customer Service Specialist

Euro London; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension

Life insurance

Healthcare cash plan

Public transport benefits

Employee discounts

Personal development opportunities

Job summary

Euro London is seeking a Nordic Speaking Customer Service Specialist in Nottingham with a hybrid working pattern. The role offers a salary of £26,000 per year and entails managing customer orders, deliveries, and queries for key accounts in a B2B setting.

You will communicate with Danish, Norwegian or Swedish speakers and with English fluency, using strong relationship-building and problem-solving skills to ensure a high level of customer satisfaction.

Qualifications

• Fluent in Danish, Norwegian or Swedish, alongside fluent English.
• Experience in customer service, order management or account support.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.

Responsibilities

• Manage customer orders from processing to delivery.
• Keep customers updated on orders, shipments and delivery times.
• Handle customer queries, claims and returns.
• Build and maintain relationships with key accounts.
• Provide information on products, availability and promotions.
• Resolve delivery, pricing, shortage and order-related issues.
• Liaise with Credit, Planning, Logistics and other internal teams.
• Process credit notes in line with procedures.
• Identify problems and ensure they are resolved efficiently.
• Look for opportunities to improve processes and overall customer experience.

Skills

Nordic languages

Communication skills

Microsoft Office

Tools

Microsoft Office

Excel

Job description

Nordic Speaking Customer Service Specialist

Location: Nottingham - Hybrid

Salary: £26,000

Contract: Permanent, Full-Time

Working Pattern: 2 days office / 3 days working from home

We are recruiting for a Nordic Speaking Customer Service Specialist to join an established international business in Nottingham.

This is a varied B2B customer service position where you'll manage relationships with key customers, oversee orders and deliveries, resolve queries and work closely with internal teams to provide an excellent customer experience.

The Role

Your responsibilities will include:

• Managing customer orders from initial processing through to delivery
• Keeping customers updated on orders, shipments and delivery times
• Handling customer queries, claims and returns
• Building and maintaining strong relationships with key accounts
• Providing information on products, availability and promotions
• Resolving delivery, pricing, shortage and order-related issues
• Liaising with Credit, Planning, Logistics and other internal teams
• Processing credit notes in line with company procedures
• Identifying potential problems and ensuring they're resolved efficiently
• Looking for opportunities to improve processes and the overall customer experience

About You

• Fluent Danish, Norwegian or Swedish, alongside fluent English
• Previous customer service, order management or account support experience
• Excellent communication and relationship-building skills
• Strong organisational and problem-solving abilities
• Customer-focused approach
• Good Microsoft Office skills
• Excel experience would be advantageous
• Excellent attention to detail
• Comfortable working across multiple internal departments
• Able to work independently as well as part of a team

What's on Offer

• Hybrid working - 3 days from home and 2 days in the Nottingham office
• Pension
• Life insurance
• Healthcare cash plan
• Public transport benefitsEmployee discounts
• Personal development opportunities

This is a fantastic opportunity for a Danish, Norwegian or Swedish speaker with customer service experience to join an international business offering excellent flexibility and long-term career opportunities.