Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead a dynamic team in a vibrant restaurant environment. This role involves coaching and developing staff, ensuring high standards, and driving performance. With a focus on creating a welcoming atmosphere, you'll play a crucial role in enhancing guest experiences. The company offers flexible hours, competitive pay, and a range of benefits, including an annual bonus and family-friendly policies. If you're dedicated to nurturing talent and fostering a positive workplace culture, this opportunity is perfect for you.

Benefits

Weekly pay plus tips

Access to Wagestream

£1000 annual bonus opportunity

Flexible hours

Free shift meals

50% off meals outside of work

Family-friendly policies

Recognition programs

Pension scheme

Gym memberships

Qualifications

• Passionate about supporting and developing team members.
• Experience in managing shifts and coaching staff.

Responsibilities

• Create a welcoming environment for guests and staff.
• Drive restaurant performance and achieve excellent results.

Skills

Team Development

Shift Planning

Financial Performance Management

Labour Management

Job description

Job Title: Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

Wagamama celebrates individuality and diversity, with over 165 restaurants across the UK and Ireland. We are seeking a passionate Front of House Manager to lead and inspire our team, ensuring a positive experience for both guests and staff as we continue our journey to nourish from bowl to soul.

The Role

As a Front of House Manager, you will be a leader dedicated to creating a welcoming environment. Your responsibilities include coaching and developing your team, driving restaurant performance, and achieving excellent results.

We Are Looking For Someone Who...

• Is passionate about supporting and developing their team to uphold high standards.
• Has experience in shift planning, managing cover, and enjoys coaching on the go.
• Understands labour management, rotas, and has a grasp of financial performance.
• Loves celebrating success and recognizes individual motivations and needs.

What’s In It For You

• Weekly pay plus a share of tips (tips are discretionary and vary by restaurant).
• Access up to 30% of earnings before payday with Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support your side hustle.
• Free shift meals from our menu and 50% off outside of work.
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents.
• Be the first to try our new menus and attend exclusive Wagama parties with VIP guests.
• Recognition through our nationwide programme as a Wagamama legend.
• Additional benefits: pension scheme, holiday entitlement, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information

Wagamama is committed to disability confidence. As this role is based in an airport, successful applicants must apply for an airport pass (paid for by Wagamama), provide five years of continuous references, and complete a DBS check. If an airport pass cannot be obtained, we will consider placements in nearby non-airport locations.

*Tips are paid directly to our teams and are at guests' discretion. They are not considered wages and are not guaranteed.