RETAIL ASSISTANT AND SUNDAY SUPERVISOR – VARIOUS LOCATIONS

Cavan Bakery; United Kingdom; Remote; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Assistant and Sunday Supervisor to join their vibrant team. This role focuses on delivering exceptional customer service while overseeing staff and ensuring operational efficiency. You will engage with customers, manage sales strategies, and lead a dedicated team. With a commitment to excellence, you will uphold brand standards and contribute to a positive workplace culture. This position offers a range of benefits, including employee discounts and a supportive work environment that values diversity and inclusion.

Benefits

Uniform provided

Company events

Cycle to work scheme

Free bread

50% employee discount

Pension scheme

A birthday cake

Free meal per shift

28 days holiday including bank holidays

24/7 employee assistance helpline

Qualifications

• Must have a full UK driving licence and access to a car.
• Exhibit a passion for detail and uphold brand standards.

Responsibilities

• Provide high-quality customer service and maintain standards.
• Manage staff scheduling and motivate the retail team.

Skills

Customer Service

Leadership

Communication

Sales Strategies

Product Knowledge

Education

High School Diploma

Job description

JOB DESCRIPTION: RETAIL ASSISTANT AND SUNDAY SUPERVISOR

This role requires working every Sunday from 8:00 AM to 4:30 PM. Applicants must have a full UK driving licence and access to a car.

STAFF

• Oversee absence procedures.
• Ensure shops are adequately staffed.
• Manage staff scheduling on the day to cover unplanned absences.
• Motivate the Sunday Retail Team.

TRAINING

Work closely with the Sunday Retail Team to ensure they have the tools and motivation to:

• Increase sales and customer numbers.

Responsibilities include:

• Providing high-quality, consistent customer service and maintaining high standards across all shops.
• Having excellent product knowledge.
• Reporting sales and initiating target-driven sales strategies.

COMMUNICATION

• Maintain open and clear communication channels.
• Handle information with discretion, in accordance with GDPR.
• Communicate effectively with staff, the office, and the bakery.
• Anticipate problems and escalate to senior management.
• Regularly report to the Commercial Manager and stay informed of significant developments.

CUSTOMERS

You will work in shops and cover sickness or holiday absences.

• Understand the importance of excellent customer service.
• Handle customer complaints professionally and appropriately.
• Acknowledge customers immediately with friendliness and helpfulness.

GENERAL ATTITUDE AND BEHAVIOUR

• Be responsible, conscientious, committed, professional, proactive, cooperative, enthusiastic, ambitious, cheerful, and helpful.
• Continuously seek improvements in efficiency, procedures, and team morale.
• Demonstrate leadership skills to inspire and motivate others.
• Take pride and care in your work.

Additional qualities:

Exhibit a passion for detail and the ability to uphold the brand standards across all branches.

MONEY

• Ensure the security of money, keys, and premises in all shops.

PRODUCTS

• Know product names and categories.
• Ensure price tickets are displayed and correct charges are made.
• Maintain proper stock rotation.
• Avoid selling stale or spoiled goods.
• Manage waste effectively.
• Upsell products, including hot drinks and daily offers, and promote these to staff.

ADMIN & PROCEDURES

• Complete paperwork and compliance requirements.
• Meet food safety standards.
• Conduct daily fridge and hot food temperature checks.

CLEANLINESS AND HYGIENE

• Adhere to food hygiene regulations.
• Maintain cleanliness and tidiness in all shops.
• Complete all cleaning tasks.
• Ensure personal and staff hygiene and neat appearance.

Benefits

• Uniform provided
• Company events
• Cycle to work scheme
• Free bread
• 50% employee discount
• Pension scheme
• A birthday cake
• Free meal per shift
• 28 days holiday including bank holidays (pro-rata)
• 24/7 employee assistance helpline

Inclusion & Diversity

At Cavan Bakery, we strive to create an inclusive workplace. We value diversity and encourage applicants from all backgrounds to join us and contribute to our journey. We believe that diversity fosters innovation and helps us serve our community better.