Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and inclusive team as a Front of House Manager in Newport! This role offers the chance to lead a passionate team, ensuring a welcoming atmosphere for guests while driving restaurant performance. Enjoy flexible hours, competitive pay, and a range of exciting perks, including a £1000 annual bonus and industry-leading family-friendly policies. Be part of a company that values individuality and celebrates success, making every day rewarding and fulfilling. If you’re ready to make a difference and grow your career, this is the opportunity for you!

Benefits

Weekly pay plus tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside work

Family-friendly policies

Pension schemes

Gym memberships

Long service awards

Qualifications

• Experience in managing teams and driving performance.
• Ability to support and develop team members effectively.

Responsibilities

• Create a welcoming environment for guests and team members.
• Coach and develop the team to uphold high standards.

Skills

Team Leadership

Shift Planning

Financial Performance Management

Coaching

Job description

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Customer Service Supervisor (Hiring Immediately), Newport

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Client:

wagamama

Location:

Newport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Front of House Manager | Location York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. We value personality over perfection — we call it be you, be wagamama. With over 165 restaurants in the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The Role |

As a Front of House Manager, you will lead with passion to create a welcoming environment for our guests and team. You will support in coaching and developing your team, driving restaurant performance, and achieving excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and management, and enjoys working with and coaching their team
• Has experience managing labour and rotas, with an understanding of financial performance
• Loves celebrating success and recognizing individual needs

What’s in it for you |

• Weekly pay plus tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free on-shift food and 50% off outside work
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents
• Opportunity to experience new menus first
• Wagamama parties and VIP guest events
• Recognition as a nationwide love above the door legend

We also offer pension schemes, holiday, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.

As this role is based at an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing 5 years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider vacancies at nearby non-airport locations.

*100% of tips go to our teams. Tips vary by restaurant and are at guest discretion; they are not considered wages and are not guaranteed.