Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company, where individuality and diversity are celebrated. As a Front of House Manager, you'll play a crucial role in leading a dynamic team, ensuring exceptional service for guests while driving restaurant performance. With flexible hours, competitive pay, and a range of enticing perks, this role is perfect for someone passionate about team development and customer satisfaction. Join a vibrant workplace that values its employees and offers numerous benefits, including generous bonuses and industry-leading family-friendly policies.

Benefits

Weekly pay plus tips

Access to earnings before payday

Annual bonus opportunity

Flexible hours

Free food on shift

50% off food outside of work

Family-friendly policies

Early access to new menus

Recognition events

Pension scheme

Qualifications

• Experience in managing and developing a team in a fast-paced environment.
• Strong understanding of financial performance and labor management.

Responsibilities

• Lead and support the team to create a positive guest experience.
• Ensure effective shift planning and execution for optimal coverage.

Skills

Team Development

Shift Planning

Financial Performance Insight

Customer Service Excellence

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Exeter

Client: Wagamama

Location: Exeter, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us in our mission to nourish from bowl to soul.

The Role:

As a Front of House Manager, you will lead with passion to create a positive environment for our guests and team members. You will support and coach your team to excel while driving restaurant performance and achieving excellent results.

We’re looking for someone who:

• Is passionate about supporting and developing their team to maintain high standards
• Has experience in shift planning and execution, ensuring adequate coverage and coaching on the go
• Understands managing labor, rotas, and has insight into financial performance
• Loves celebrating success and recognizing individual drivers and needs

What’s in it for you:

• Weekly pay plus a share of tips
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free food on shift and 50% off outside of work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Early access to new menus
• Wagamama parties and VIP guest events
• Recognition as a nationwide love above the door legend

Additional benefits include pension scheme, holiday allowance, training programs, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly committed to being a disability confident employer.

Note: As this role is based at an airport, successful applicants must apply for an airport pass (paid for by Wagamama). The process includes providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, alternative vacancies in nearby non-airport locations will be considered.

*100% of tips go to the team. Tips vary by restaurant and are at guests' discretion. Tips are not considered wages and are not guaranteed.