Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead their team at a vibrant location. This role focuses on creating a welcoming atmosphere for guests while coaching and developing staff to achieve high standards. With a commitment to celebrating individuality, the company offers a supportive environment where your contributions will be valued. In addition to competitive pay, you’ll enjoy flexible hours and a range of benefits, including an annual bonus and family-friendly policies. Join a dynamic team and make a meaningful impact in the hospitality industry!

Benefits

Weekly pay and tips

Access to earnings before payday

Annual bonus opportunity

Flexible hours

Free on-shift food

50% off outside of work

Family-friendly policies

Training opportunities

Pension and holiday benefits

Gym memberships

Qualifications

• Experience in managing and developing a team to maintain high standards.
• Skilled in managing labor and understanding restaurant financials.

Responsibilities

• Lead and create a positive environment for guests and teams.
• Drive restaurant performance and achieve excellent results.

Skills

Team Development

Shift Management

Financial Performance Understanding

Coaching Skills

Job description

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Client:

wagamama

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is located at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

Celebrating individuality, we value personality over perfection – we call it be you, be wagamama. With over 165 restaurants in the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish from bowl to soul.

The Role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for our guests and teams. You will support in coaching and developing your team to excel, while driving restaurant performance and achieving excellent results.

Requirements:

• Passionate about supporting and developing your team to maintain high standards.
• Experienced in managing and planning shifts to ensure proper coverage, with a love for coaching on the go.
• Skilled in managing labor, rotas, and understanding the financial performance of your restaurant.
• Enjoy celebrating success and recognizing individual drivers and needs.

What We Offer:

• Weekly pay and a share of tips (tips vary and are at guest discretion).
• Access up to 30% of earnings before payday with Wagestream.
• £1000 annual bonus opportunity.
• Flexible hours to support side interests.
• Free on-shift food and 50% off outside of work.
• Industry-leading family-friendly policies, including 26 weeks full pay and 13 weeks half pay for expectant or adopting parents.
• Opportunity to experience new menus first.
• Wagamama parties with VIP guests and national recognition programs.
• Additional benefits: pension, holiday, training, cycle scheme, discounts, gym memberships, and long service awards.

Additional Information:

Wagamama is part of the Disability Confident scheme. As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of references and completing a DBS check. If a pass cannot be obtained, alternative vacancies will be considered.

*100% of tips go to our teams. Tips are voluntary, at guest discretion, and not considered wages or guaranteed.