Customer Experience Supervisor & Duty Manager

Booker Group plc; Poole; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Booker colleague card

Tesco colleague discount card

Tesco Mobile discount

Pension

Life Assurance

Health & Wellbeing support

Cycle to work scheme

Discounted insurance

Job summary

Booker Group plc in Poole is seeking a Duty Manager to lead a busy customer-facing team and drive service standards. You will supervise a team of over 40 colleagues, ensure compliance with procedures, and play a key role in store management alongside senior leaders.

The role requires strong communication, frontline supervision experience, and a passion for exceptional retail service. Benefits include a comprehensive package and employee discounts.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Proven ability to handle cash and payroll tasks.

Responsibilities

• Managing a team of 40+ colleagues within the store.
• Ensuring compliance with legal standards and company procedures.
• Cash handling training to minimise losses and errors.
• Controlling debt and recovering overdue or failed payments.
• Maintaining payroll records in a timely manner.
• Engaging with customers to resolve issues and improve service.

Skills

Team management

Cash handling

Customer service

Retail experience

Job description

Booker Group plc in Poole is seeking a Duty Manager to lead a busy customer-facing team and drive service standards. You will supervise a team of over 40 colleagues, ensure compliance with procedures, and play a key role in store management alongside senior leaders.

The role requires strong communication, frontline supervision experience, and a passion for exceptional retail service. Benefits include a comprehensive package and employee discounts.