Customer Service Specialist (Temporary) — Office-Based, Training Provided

Synergy Recruitment Ltd; Northwich; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Free snacks and drinks

Job summary

Synergy Recruitment Ltd in Northwich is recruiting a Customer Service Advisor to support a backlog of enquiries ahead of Christmas. You’ll receive two weeks of classroom training before starting, with a temporary contract for 8 weeks initially.

You'll handle incoming calls and emails, book contractors, and log all activity in the system, keeping customers informed with realistic timescales. The role is fully office-based and pays £15.07 per hour (holiday pay included).

Qualifications

• Good IT skills and ability to learn new systems quickly.
• Able to talk and type at the same time.
• Ability to handle frustrated customers calmly.
• No prior office experience required.

Responsibilities

• Answering incoming calls and responding to emails from customers
• Booking contractors in to resolve issues
• Logging everything accurately onto the system
• Keeping customers updated on progress and realistic timescales
• Splitting your time between calls and emails depending on what's busiest that day—expect around 30-40 calls on a typical day

Skills

Good IT skills

Typing while talking

Customer service

Job description

Synergy Recruitment Ltd in Northwich is recruiting a Customer Service Advisor to support a backlog of enquiries ahead of Christmas. You’ll receive two weeks of classroom training before starting, with a temporary contract for 8 weeks initially.

You'll handle incoming calls and emails, book contractors, and log all activity in the system, keeping customers informed with realistic timescales. The role is fully office-based and pays £15.07 per hour (holiday pay included).