Customer Service Administrator

Confidential; Gloucester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Free lunches

Comfortable Gloucester offices

Job summary

Confidential in Gloucester is seeking a temporary Customer Service Advisor to support the Black Friday and Christmas peak. You will handle enquiries via phone, email and live chat, delivering friendly and professional service from 8:30am to 5pm, Monday to Friday.

The role starts Monday 9 November and runs until Christmas, with £13.50 per hour and weekly pay. The ideal candidate communicates clearly in English, remains calm under pressure and enjoys helping customers across multiple channels.

Qualifications

• Excellent spoken and written English.
• Resilient, competent and confident communication with customers.
• Friendly personality with strong communication skills.
• Able to work well under pressure in a fast-paced environment.
• Previous customer service experience would be advantageous.

Responsibilities

• Responding to customer enquiries via telephone, email and live chat.
• Assisting with product queries, delivery updates and general customer questions.
• Providing a friendly, professional and helpful customer experience.
• Managing a varied workload during busy periods.
• Communicating effectively with customers and colleagues to resolve queries.

Skills

Excellent spoken English

Excellent written English

Resilience under pressure

Customer service experience beneficial

Job description

Our client, based in Gloucester, has an exciting new opportunity for a Customer Service Advisor to join their team on a temporary basis, starting Monday 9th November and running through until Christmas. This is to support the business during the busy Black Friday and Christmas peak, with the successful candidate providing excellent customer service across a range of communication channels.

The successful Customer Service Advisor will be responsible for handling customer enquiries via telephone, email and live chat, assisting with everything from product queries and delivery times to general customer support. The ideal candidate will be resilient, competent and confident communicating with customers, with excellent spoken and written English and a friendly, positive personality. Previous customer service experience would be beneficial, along with the ability to remain calm and professional in a busy environment.

This position is Monday - Friday 8:30am - 5pm, paying £13.50 per hour and overtime is also available. The company is also easily accessible on the Number 10 bus route if you don't drive.

Key Responsibilities

• Responding to customer enquiries via telephone, email and live chat.
• Assisting with product queries, delivery updates and general customer questions.
• Providing a friendly, professional and helpful customer experience.
• Managing a varied workload during busy periods.
• Communicating effectively with customers and colleagues to resolve queries.

The Ideal Candidate

• Excellent spoken and written English.
• A resilient, competent and confident approach.
• A friendly personality with strong communication skills.
• Comfortable speaking with customers over the phone and responding to emails and live chats.
• Able to work well under pressure in a fast-paced environment.
• Previous customer service experience would be advantageous.

Salary & Benefits

• £13.50 per hour.
• Monday to Friday, 8:30am 5:00pm.
• Weekly pay.
• Free lunches.
• Really nice offices based in Gloucester.
• Temporary assignment running from Monday 9th November until Christmas.