Customer Service Specialist - Part-Time with Growth Opportunities

Activate Group Limited; Cambridgeshire and Peterborough; Sur place; GBP 18 000 - 26 000; Temps partiel

Avantages offerts par ce poste

33 days holiday incl bank holidays

Personal health cash plan

Enhanced maternity/paternity/adoption

Life assurance

Free breakfasts and fresh fruit

Birthday surprise

Résumé du poste

Activate Group Limited is seeking a Customer Service Advisor to join our Peterborough team. The role involves handling high volumes of inbound calls, logging details in bespoke software, and resolving queries within service level agreements.

Shift patterns include 22.5 hours across weekdays and alternate weekends, with a pro‑rated salary of £26,228. Start date is Monday 09 November 2026, offering development and progression opportunities within a supportive contact centre.

Qualifications

• Ability to handle high volume of calls daily.
• High attention to detail
• Proficient in use of software packages
• Experience of working in a target driven environment desirable
• Ability to multi- task
• Previous experience working in a Call/Contact Centre or Customer Support role desirable
• Comfortable with a fast paced and changing environment

Responsabilités

• Receiving a high volume of inbound calls from Customers and third parties.
• Using Activate Groups bespoke software and databases to accurately record the information provided.
• Work within agreed Customer SLAs and personal KPIs.
• Collaborating with other teams across the business
• Communicating with other companies as necessary to resolve queries.

Connaissances

Focus on the customer

Adapt to change

Solve problems

Take ownership

Description du poste

Activate Group Limited is seeking a Customer Service Advisor to join our Peterborough team. The role involves handling high volumes of inbound calls, logging details in bespoke software, and resolving queries within service level agreements.

Shift patterns include 22.5 hours across weekdays and alternate weekends, with a pro‑rated salary of £26,228. Start date is Monday 09 November 2026, offering development and progression opportunities within a supportive contact centre.