Customer Service Advisor

Confidential; St. Ives; On-site; GBP 17,000 - 21,000; Full time

Job summary

Confidential in St Ives, Cambridgeshire is seeking multiple Customer Service Advisors to join ahead of the busy period. The role is full-time in the office, 8am–5:30pm, with a temporary-to-permanent opportunity for the right candidates.

You will handle inbound customer calls and emails, assist with delivery and account queries, and update records across multiple systems while delivering an excellent customer experience.

Qualifications

• Minimum customer service experience, office-based or call-centre preferred.

Responsibilities

• Handle inbound customer calls and emails.
• Assist customers with delivery and account queries.
• Investigate issues and resolve escalations professionally.
• Liaise with internal departments for best outcomes.
• Update customer records across systems.
• Deliver outstanding service at every interaction.

Skills

Customer service

Telephone manner

Organisation

Attention to detail

Problem solving

Multi-system use

Tools

CRM software

Microsoft Office

Job description

Customer Service Advisor

St Ives, Cambridgeshire £12.71 per hour Full Time Temporary to Permanent

Start Date: October 2026 and beyond

Full time in the office, 8am 17:30pm

Multiple Positions Available

Interaction Recruitment is delighted to be working in partnership with our client to recruit a number of Customer Service Advisors to join their team ahead of their busiest period of the year.

This is an excellent opportunity to join a well-established organisation that prides itself on delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term opportunity with genuine career prospects, we'd love to hear from you.

These are ongoing temporary positions with the opportunity to become permanent for the right candidates.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, providing a professional, friendly and efficient service while handling a variety of enquiries.

Your responsibilities will include:

• Handling inbound customer calls and emails.
• Assisting customers with delivery and account queries.
• Investigating customer issues and resolving escalated enquiries in a professional and timely manner.
• Liaising with internal departments to ensure the best possible outcome for customers.
• Updating and maintaining accurate customer records across multiple systems.
• Delivering an outstanding level of customer service at every interaction.

About You

We're looking for individuals who are passionate about customer service and can remain calm and organised while working in a busy environment.

To be successful, you will have:

• Previous experience within a customer service is essential, ideally office based or call-centre, but we will consider hospitality and retail.
• An excellent telephone manner and strong written communication skills.
• Confidence using multiple computer systems simultaneously.
• Strong problem-solving skills with a customer-focused approach.
• Excellent organisational skills and attention to detail.
• The ability to prioritise workload and perform well under pressure.
• A positive attitude with a willingness to learn and develop.

Please note: Successful candidates must be available to attend a 2-week induction and training programme upon start date, no annual leave can be taken during this period

INDPB