Customer Service Advisor - Fast-Paced Contact Centre

ACTIVATE GROUP LIMITED; Halifax; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Health plan

Life assurance 3x salary

Free breakfasts & fruit

Birthday surprise

Job summary

Activate Group is seeking a Customer Service Advisor to join our Contact Centre in Halifax. You will be the first point of contact for customers, log accident reports, handle queries, liaise with partner companies, and use bespoke software to record accurate information.

We offer a 37.5 hour week with 3:30pm–12:00am shifts, 1 in 2 Saturdays/Sundays, and a permanent contract. Activate Group values its people and provides development opportunities within a growing UK business of 1,000+ staff.

Qualifications

• Ability to handle high volume of calls daily.
• High attention to detail.
• Proficient in use of software packages.
• Experience of working in a target driven environment desirable.
• Ability to multitask.
• Previous experience in a Call/Contact Centre or Customer Support role desirable.
• Comfortable with a fast paced and changing environment.

Responsibilities

• Receiving a high volume of inbound calls from Customers and third parties.
• Using Activate Group's bespoke software and databases to accurately record information.
• Work within agreed Customer SLAs and personal KPIs.
• Collaborating with other teams across the business.
• Communicating with other companies as necessary to resolve queries.

Skills

Customer focus

Adapt to change

Problem solving

Take ownership

Job description

Activate Group is seeking a Customer Service Advisor to join our Contact Centre in Halifax. You will be the first point of contact for customers, log accident reports, handle queries, liaise with partner companies, and use bespoke software to record accurate information.

We offer a 37.5 hour week with 3:30pm–12:00am shifts, 1 in 2 Saturdays/Sundays, and a permanent contract. Activate Group values its people and provides development opportunities within a growing UK business of 1,000+ staff.