Customer Service Specialist - Orders & Data Expert

V3 Recruitment; Gosport; On-site; GBP 23,000 - 28,000; Full time

Job summary

V3 Recruitment is recruiting a Customer Service Specialist for Gosport on a permanent, full-time basis. You will be the first point of contact for customers, handling orders and data accuracy while upholding high service standards.

The role involves processing invoices, monitoring SLA metrics, and supporting the team in a collaborative, fast-paced environment. The salary starts at £25,116 per year and a Monday–Friday schedule is provided.

Qualifications

• Experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving abilities.
• Ability to stay calm under pressure and handle multiple priorities.
• Proficiency with Microsoft Office and other relevant systems.

Responsibilities

• Manage and process customer orders with accuracy.
• Prepare and issue monthly invoices.
• Track SLA data and maintain reporting.
• Create and distribute weekly feedback reports.
• Maintain customer records and master data in systems.
• Support the wider team with ad hoc tasks.

Skills

Customer service experience

Written and verbal communication

Organisational skills

Problem solving

MS Office proficiency

Tools

Microsoft Office

Job description

V3 Recruitment is recruiting a Customer Service Specialist for Gosport on a permanent, full-time basis. You will be the first point of contact for customers, handling orders and data accuracy while upholding high service standards.

The role involves processing invoices, monitoring SLA metrics, and supporting the team in a collaborative, fast-paced environment. The salary starts at £25,116 per year and a Monday–Friday schedule is provided.