Customer Service Specialist

V3 Recruitment; Gosport; On-site; GBP 23,000 - 28,000; Full time

Job summary

V3 Recruitment is recruiting a Customer Service Specialist for Gosport on a permanent, full-time basis. You will be the first point of contact for customers, handling orders and data accuracy while upholding high service standards.

The role involves processing invoices, monitoring SLA metrics, and supporting the team in a collaborative, fast-paced environment. The salary starts at £25,116 per year and a Monday–Friday schedule is provided.

Qualifications

• Experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving abilities.
• Ability to stay calm under pressure and handle multiple priorities.
• Proficiency with Microsoft Office and other relevant systems.

Responsibilities

• Manage and process customer orders with accuracy.
• Prepare and issue monthly invoices.
• Track SLA data and maintain reporting.
• Create and distribute weekly feedback reports.
• Maintain customer records and master data in systems.
• Support the wider team with ad hoc tasks.

Skills

Customer service experience

Written and verbal communication

Organisational skills

Problem solving

MS Office proficiency

Tools

Microsoft Office

Job description

Pay: From £25116 per year

Job description:

Customer Service Specialist (Permanent)

Location: Gosport

Department: Customer Service

Reports to: Customer Service Manager

Are you passionate about delivering outstanding customer service and looking for an opportunity to grow your career in a supportive, team-oriented environment? We're seeking two Customer Service Specialists to join our dynamic and friendly Customer Service Team!

As a key part of our team, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. You'll have a variety of tasks, from managing orders to maintaining accurate system data, all while helping uphold our high service standards.

What you'll be doing:

• Managing and processing customer orders with precision.
• Preparing and issuing monthly invoices.
• Tracking and monitoring Service Level Agreement (SLA) data.
• Creating and distributing weekly feedback reports.
• Maintaining systems and master data, including customer records.
• Supporting the wider team with additional tasks as needed.

What we are looking for:

• Previous experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving abilities.
• The ability to stay calm under pressure and handle multiple priorities.
• Proficiency with Microsoft Office and other relevant systems.

Additional Information:

Salary: £25116 per year

Hours of work: Monday to Friday, 37.5 hours per week (8:30-17:00 / 9:00-17:30)