Customer Service & Order Specialist - Temp, Office

Office Angels; Burgess Hill; On-site; GBP 21,000 - 22,000; Part time

Job summary

Office Angels in Burgess Hill is seeking a Customer Service Specialist to start immediately. This temporary role runs until the end of January with a possible extension, and is office-based from 9am to 5pm, Monday to Friday.

You will manage orders end-to-end, coordinate with production and planning teams, answer inquiries via phone, email and chat, and maintain ERP records. A proactive, team-oriented approach and strong communication are essential for success in this fast-paced environment.

Qualifications

• Previous experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Proactive, problem-solving mindset and team spirit.

Responsibilities

• Enter and manage customer orders from initial request to final delivery.
• Coordinate with production, purchasing, and planning teams to ensure timely fulfilment.
• Track order status and provide updates to customers and internal stakeholders.
• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide accurate information on products, services, and delivery timelines.
• Resolve issues and complaints with professionalism and urgency.
• Monitor inventory levels and coordinate with warehouse or production teams to ensure availability.
• Assist in scheduling efficient production runs and shipping logistics.
• Maintain accurate records of stock movements and job processes using ERP systems.
• Maintain detailed records of customer interactions, orders, and service issues.
• Generate reports on sales activities, inventory status, and customer feedback.
• Assist in developing and streamlining reporting functions for internal use.

Skills

Customer service

Order management

Communication

Inventory coordination

Logistics coordination

Reporting

Job description

Office Angels in Burgess Hill is seeking a Customer Service Specialist to start immediately. This temporary role runs until the end of January with a possible extension, and is office-based from 9am to 5pm, Monday to Friday.

You will manage orders end-to-end, coordinate with production and planning teams, answer inquiries via phone, email and chat, and maintain ERP records. A proactive, team-oriented approach and strong communication are essential for success in this fast-paced environment.