Customer Care Specialist

Adecco; Redditch; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Immediate start

Temporary contract

Job summary

Adecco in Redditch, Worcestershire, is seeking a Customer Care Specialist for a full-time temporary role until June 2027. You will serve as the first point of contact, handling enquiries, processing orders and ensuring a high standard of customer experience.

Work hours are Monday to Friday, 9am–5pm (35 hours per week). Experience with CRM systems such as Salesforce or SAP is desirable. Weekly pay and an immediate start are available in a supportive team.

Qualifications

• Experience in customer service or order management.
• Experience processing quotations and managing orders.
• Familiar with CRM systems such as Salesforce or SAP.

Responsibilities

• Handle incoming customer enquiries via phone, email, and online channels.
• Process service requests, quotations, and customer orders accurately.
• Track and monitor orders, updating customers on progress and delivery times.
• Coordinate with technical teams and internal departments to resolve queries and issues.
• Record customer feedback and support continuous improvement of service delivery.
• Escalate unresolved issues and ensure timely resolution.
• Maintain accurate records of all customer interactions and case updates.

Skills

Strong communication

Attention to detail

Problem-solving

Multitasking

Team orientation

Education

Customer service or business administration background

Tools

Salesforce

SAP

Job description

Customer Care Specialist

Location: Redditch, Worcestershire

Hours: Full-time, Monday to Friday 9am to 5pm

Salary: £14.28 - £15.38 per hour (weekly pay)

Contract: Temporary contract until approximately June 2027

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a temporary basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

• Manage incoming customer enquiries via phone, email, and online channels
• Process service requests, quotations, and customer orders accurately
• Track and monitor orders, keeping customers updated on progress and delivery times
• Coordinate with technical teams and internal departments to resolve queries and issues
• Record customer feedback and support continuous improvement of service delivery
• Escalate unresolved issues where necessary and ensure timely resolution
• Maintain accurate records of all customer interactions and case updates

About You

• Strong communication and interpersonal skills
• A high level of attention to detail and accuracy
• Excellent problem-solving abilities with a proactive approach
• The ability to manage multiple tasks and priorities in a fast-paced environment
• A team-focused mindset with a positive and flexible attitude
• Previous experience in a customer service or order management role

Desirable Experience

• Experience processing quotations and managing orders
• Familiarity with CRM systems such as Salesforce or SAP
• Background in customer service, business administration, or a related field

What's on Offer

• Full-time hours, Monday to Friday (35 hours per week)
• 9am to 5pm (1 hour lunch break each day)
• Competitive hourly rate - weekly pay
• Opportunity to gain valuable experience within a supportive and dynamic team
• Immediate start available