Sales Admin: Customer-Focused Order Specialist

Downtown Recruitment; England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Downtown Recruitment is seeking an organised Sales Administrator to join a busy, friendly team in a lively office environment. You will handle orders, process invoices, and support the end-to-end sales process. You will liaise with customers by phone and email, manage client relationships, and ensure accurate order data.

A proactive, detail‑oriented approach and strong communication skills are essential. The role includes Monday to Friday hours with some Saturday rota coverage; a positive,

Qualifications

• Experience in sales administration or office operations.
• Excellent communication and organisational skills.
• Confident and professional telephone manner.
• Strong attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, customer-focused attitude.
• Enjoy building relationships with clients.

Responsibilities

• Process customer orders from enquiry through to completion.
• Prepare and process invoices.
• Convert enquiries into orders.
• Provide excellent customer service via phone and email.
• Manage and develop relationships with existing clients.
• Handle customer queries and resolve issues.
• Liaise with internal teams to ensure orders are processed accurately and on time.
• Keep customer and order information up to date.

Skills

Sales admin

Customer service

Organisational skills

Telephone manner

Attention to detail

Multitasking

Proactive approach

Relationship building

Job description

Downtown Recruitment is seeking an organised Sales Administrator to join a busy, friendly team in a lively office environment. You will handle orders, process invoices, and support the end-to-end sales process. You will liaise with customers by phone and email, manage client relationships, and ensure accurate order data.

A proactive, detail‑oriented approach and strong communication skills are essential. The role includes Monday to Friday hours with some Saturday rota coverage; a positive,