Customer Service Specialist — Help Tenants Move In

PIB Group; Chester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

PIB Group is seeking a Customer Service Representative to join its on-site team in Chester. You will handle inbound calls and emails, guiding tenants and landlords through the referencing process and delivering a consistently excellent customer experience.

We value a can-do attitude, attention to detail and clear communication, with a fast-paced environment that focuses on helping customers move into their homes.

Qualifications

• Previous customer service experience in a contact centre, retail, hospitality, or similar.

Responsibilities

• Handle inbound calls and emails, guiding customers through the referencing process.
• Build friendly, professional relationships with tenants, landlords and agents.
• Provide clear, accurate information to help customers feel confident and supported.
• Take ownership of each interaction to deliver an excellent experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

PIB Group is seeking a Customer Service Representative to join its on-site team in Chester. You will handle inbound calls and emails, guiding tenants and landlords through the referencing process and delivering a consistently excellent customer experience.

We value a can-do attitude, attention to detail and clear communication, with a fast-paced environment that focuses on helping customers move into their homes.