Lettings Customer Service Specialist — Fast-Paced Support

Connells Group; Annesley; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Aviva Digicare + workplace

Car leasing and cycle to work scheme

Colleague discount scheme

Job summary

Connells Group UK is seeking a Customer Service Specialist to join our Lettings team in Annesley. You will provide tenancy support services to branches, landlords and tenants, acting as a central point of contact for queries and ensuring a high standard of service.

This role offers full training, a fast-paced environment, and a clear career pathway with regular team meetings and company briefings. If you are a confident communicator who stays calm under pressure, you will thrive while helping

Qualifications

• Proven customer service experience in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional under pressure.
• Strong planning and organisational abilities.
• Detail-oriented with analytical approach.
• Team player with collaborative mindset.
• Commitment to delivering high-quality service.

Responsibilities

• Act as central point of contact for branches and staff.
• Resolve queries promptly and courteously.
• Provide first-class service to maximise customer retention.
• Support with tenancy-related processes for landlords and tenants.
• Meet deadlines and KPI targets.

Skills

Customer service

Communication skills

Team player

Calm under pressure

Planning and organisation

Analytical ability

Attention to detail

Job description

Connells Group UK is seeking a Customer Service Specialist to join our Lettings team in Annesley. You will provide tenancy support services to branches, landlords and tenants, acting as a central point of contact for queries and ensuring a high standard of service.

This role offers full training, a fast-paced environment, and a clear career pathway with regular team meetings and company briefings. If you are a confident communicator who stays calm under pressure, you will thrive while helping