Customer Experience Specialist - Inbound Support & Chats

PIB Group; Gloucester; On-site; GBP 22,932 - 27,232; Full time

Benefits offered by this job

Competitive package and benefits

Supportive and friendly team

Clear career progression path

Job summary

PIB Group in Gloucester is seeking a Customer Experience Executive to be the first port of call for customers. In this role, you will handle inquiries, complaints, and support requests primarily via phone and live chat, aiming to provide an excellent customer experience.

The position offers a competitive salary starting at £22,932 and the chance to earn up to £27,232 per year through a clear career pathway. Join a fast-growing insurance business that values collaboration and innovation.

Qualifications

• Previous experience in customer service is preferred but not mandatory.
• Ability to manage inquiries and complaints efficiently.
• Good communication skills both verbal and written.

Responsibilities

• Handle queries through inbound and outbound contact end-to-end.
• Provide excellent customer service with empathy at the core.
• Work effectively as part of a diverse team.

Skills

Confident in speaking to people and building rapport

Natural problem solver

Ability to learn new systems and processes

Active listener

Job description

PIB Group in Gloucester is seeking a Customer Experience Executive to be the first port of call for customers. In this role, you will handle inquiries, complaints, and support requests primarily via phone and live chat, aiming to provide an excellent customer experience.

The position offers a competitive salary starting at £22,932 and the chance to earn up to £27,232 per year through a clear career pathway. Join a fast-growing insurance business that values collaboration and innovation.