Customer Service Champion for Tenant Moves

PIB Group; Dodleston; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

PIB Group is seeking a customer-focused representative to support tenants and landlords through the referencing process. You will handle inbound calls and emails, provide accurate information, and guide customers toward a seamless move into their new homes.

The role emphasizes professional relationship-building, strong communication, and a proactive, detail-oriented approach in a fast-paced environment. Join a supportive team dedicated to delivering outstanding service.

Qualifikationen

• Experience in customer service roles such as contact centres, retail or hospitality.
• Clear and confident written and spoken communication.
• Able to follow processes and use systems to assist customers.

Aufgaben

• Build friendly, professional relationships with customers during key moments.
• Handle inbound calls and emails, guiding customers through referencing steps.
• Provide clear, accurate information to help customers feel supported.
• Collaborate with colleagues to ensure a smooth tenant journey for landlords, agents and tenants.
• Take ownership of interactions to deliver consistently excellent service.

Kenntnisse

Customer service experience

Strong communication

Attention to detail

Can-do attitude

Fast-paced environment

Jobbeschreibung

PIB Group is seeking a customer-focused representative to support tenants and landlords through the referencing process. You will handle inbound calls and emails, provide accurate information, and guide customers toward a seamless move into their new homes.

The role emphasizes professional relationship-building, strong communication, and a proactive, detail-oriented approach in a fast-paced environment. Join a supportive team dedicated to delivering outstanding service.