Customer Service Representative

Barbon Group Ltd.; Chester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Barbon Group Ltd. is seeking a motivated Customer Service Advisor to support tenants, landlords and letting agents across the UK. You will handle inbound calls and emails, guide customers through the referencing process, and build friendly relationships to ensure a smooth journey.

Join a busy, supportive team and take ownership of interactions to deliver an excellent customer experience every day.

Qualifications

• Has previous customer service experience (contact centre, retail, hospitality or similar).
• Loves helping people and takes pride in getting things right.
• Brings a positive, “can-do” attitude and enjoys working in a fast-paced environment.
• Has strong attention to detail and is comfortable working with processes and systems.
• Communicates clearly, confidently and professionally - both over the phone and in writing.

Responsibilities

• Build friendly, professional relationships with customers during a key moment in their lives.
• Handle inbound calls and emails, answering queries and guiding customers through the referencing process.
• Provide clear, accurate information to help customers feel confident and supported.
• Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents.
• Take ownership of each interaction, aiming to deliver a consistently excellent experience.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Job description

Are you passionate about delivering outstanding customer service and looking for a role where your work genuinely makes a difference? Join the UK’s largest tenant referencing and specialist lettings insurance company. With over 30 years’ experience, we’re the trusted experts for the lettings industry. We provide fast, accurate and reliable tenant references to landlords and letting agents, helping them find the very best tenants for their properties. In the last three years alone, we’ve referenced more than a million tenants! This is an excellent opportunity to be part of a successful, supportive and forward-thinking Customer Service team.

What will I be doing?

In this role, you’ll be a key part of a tenant’s move into their new home.

You will:

• Build friendly, professional relationships with customers during a key moment in their lives
• Handle inbound calls and emails, answering queries and guiding customers through the referencing process
• Provide clear, accurate information to help customers feel confident and supported
• Work closely with colleagues across the business to ensure a smooth journey for tenants, landlords and letting agents
• Take ownership of each interaction, aiming to deliver a consistently excellent experience

Every day is different - but your focus will always be on making things easier and better for our customers!

What skills and experience do I need?

We’re looking for someone who:

• Has previous customer service experience (contact centre, retail, hospitality or similar)
• Loves helping people and takes pride in getting things right
• Brings a positive, “can-do” attitude and enjoys working in a fast‑paced environment
• Has strong attention to detail and is comfortable working with processes and systems
• Communicates clearly, confidently and professionally - both over the phone and in writing

If you’re hard‑working, motivated and enjoy solving problems for customers, you’ll thrive here.

Our values - what it’s like to work with us

Our culture is built around our five core values which are at the heart of everything we do …

• Empowerment for growth We trust you to make decisions, learn, develop and progress in your role
• Innovation pioneers We welcome ideas to improve our service, processes and customer experience
• Customer centricity You’ll put customers at the heart of every interaction and outcome
• United as one team You’ll be part of a friendly, supportive and inclusive team that wins together
• Accountable actions You’ll take ownership, keep your promises and always aim to do the right thing

Why join us?

• Be part of a well‑established market leader with over 30 years’ success
• Play a meaningful role in helping people move into their homes
• Work in a collaborative, supportive team that invests in your growth

If you’re excited by the idea of combining great customer service with real impact, we’d love to hear from you.

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.